2/10 Poor
Aug 21, 2018
Totally Incompetent
When arriving at this hotel I was told by two hotel staff that I had not made any booking online and they demanded immediate payment before they could provide me with a room. l showed them paper work to support my argument and they then took over 20 minutes to find my online booking. What a joke! Totally incompetent as far as I can see. Would not stay here again nor recommend this hotel to anyone. No staff to assist me to carry luggage up three flights of stairs.
Glyn
Glyn, 1-night trip










