Skip to main content

Hotel Santana

3.0 star property
Beach hotel in Flores with outdoor pool and restaurant

Choose dates to view prices

Relax in the sun on Hotel Santana's inviting terrace or unwind by the outdoor pool. Connect with friends and family over a meal at the restaurant, coffee at the cafe, or drinks at the bar. Guests appreciate helpful staff.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Free WiFi
  • Bar
  • Laundry facilities

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Outdoor pool
  • Room service
  • Coffee shop/cafe
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Front-desk safe
  • Snack bar/deli
  • Self-serve laundry
  • Concierge services

Feel at home (6)

  • Private bathroom
  • Television
  • Terrace
  • Daily housekeeping
  • Laundry facilities
  • Outdoor swimming pools
The current price is CNY654
CNY798 total
includes taxes & fees
May 19 - May 20

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Standard Room, 1 King Bed

Terrace/patio

Standard Room, 1 King Bed

8.8 out of 10
Excellent
(3 reviews)
  • Lake view
  • 20 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed
  • Free WiFi

View all photos for Standard Double Room, 3 Double Beds

Standard Double Room, 3 Double Beds | In-room safe, desk, free WiFi, bed sheets

Standard Double Room, 3 Double Beds

8.6 out of 10
Excellent
(8 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 5
  • 3 Twin Beds
  • Free WiFi

Similar properties

Indoor pool, outdoor pool, open 8:30 AM to 9:00 PM, pool umbrellas
Ramada Tikal Isla De Flores Hotel
Flores
  • Pool
  • Free parking
  • Free WiFi
  • Restaurant
8.0 out of 10, Very Good, 653 reviews
The price is CNY645
CNY787 total
includes taxes & fees
May 16 - May 17
Ramada Tikal Isla De Flores Hotel
Compare similar properties
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the neighborhood

Map
Calle 30 de Junio, Flores, Peten

What's nearby

  • Flores Dock - 2 min walk - 0.2 km
  • Church of Our Lady of the Remedies - 3 min walk - 0.3 km
  • Las Guacamayas Biological Station - 3 min walk - 0.3 km
  • Lake Petén Itzá - 8 min walk - 0.7 km
  • Maya Mall - 10 min walk - 0.9 km

Getting around

  • Flores (FRS-Mundo Maya Intl.) - 10 min drive

Restaurants

  • ‪Maracuyá - ‬6 min walk
  • ‪Cafe Recuerdito - ‬1 min walk
  • ‪Macaw Restobar - ‬2 min walk
  • ‪Doña Goya - ‬4 min walk
  • ‪Ristoranto Terrazzo - ‬2 min walk

About this property

Hotel Santana

When visiting Flores, Hotel Santana is a great choice to consider. After having fun at the outdoor pool, you can grab a bite to eat at the coffee shop/cafe or unwind with a drink at the bar/lounge. A snack bar/deli and a terrace are other highlights. Fellow travelers say great things about the helpful staff.

At a glance

DONE

Hotel size

    • 34 rooms
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: midnight
    • Contactless check-in available
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is 1 PM
    • Contactless check-out available
DONE

Special check-in instructions

    • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
    • To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
    • If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cribs (infant beds)
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • No onsite parking
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Room service (limited hours)
  • Snack bar/deli

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Laundry facilities

Facilities

  • 1 building/tower
  • Built in 1990
  • Safe-deposit box at front desk
  • Terrace
  • An outdoor pool

Room amenities

Be entertained

  • 32-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Hair dryer (on request)
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property accepts credit cards. Cash is not accepted.

Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche

Cashless transactions are available.

Also known as

Hotel Santana Flores

Santana Flores

Hotel Santana Hotel

Hotel Santana Flores

Hotel Santana Hotel Flores

Frequently asked questions

Does Hotel Santana offer free cancellation for a full refund?

Yes, Hotel Santana does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Hotel Santana?

Yes, there's an outdoor pool.

Are pets allowed at Hotel Santana?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Hotel Santana?

Sorry, there's no onsite parking at Hotel Santana.

What are the check-in and check-out times at Hotel Santana?

Check-in start time: 3 PM; Check-in end time: midnight. Check-out time is 1 PM. Contactless check-in and check-out are available.

What is there to do at Hotel Santana and nearby?

Hotel Santana has an outdoor pool.

Are there restaurants at or near Hotel Santana?

Yes, there's an onsite restaurant.

What's the area around Hotel Santana like?

Hotel Santana is a short 2-minute walk from Flores Dock and 4 minutes' walk from Church of Our Lady of the Remedies.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

Hotel Santana Reviews

8.6

Excellent

9.0

Cleanliness

9.2

Location

8.8

Staff & service

8.4

Property conditions & facilities

Guest review summary

What guests liked

  • The included breakfast was good and offered a variety of quality options. (7 reviews)
  • Air conditioning was perfect for hot weather and worked great. (3 reviews)
AI Sparkle Icon
From real guest reviews summarized by AI.

Popular mentions

Room
Location
View
Bed
Service staff
Islands
Food
Balcony
Water

Reviews

Verified

10/10 Exceptional

Clean room, great staff and wonderful views.
Ruth Vanesa, 2-night trip
Verified

8/10 Very good

The room was very clean and service was excellent, we were helped with tours and taxis. Would stay again but remember your noise machine!
Christopher, 2-night trip
Verified

6/10 Good

The hotel was loud, particularly on the first floor, as others reviewers described. One one side is a discotheque, on the other is the restaurant which was noisy and played music until at least 10pm every night. The wifi only worked in one of our two rooms. There was a pool, but it didn't look appealing. However, the included breakfast was good and the location was just a short walk from vehicle access and to the busy streets on the island.
THOMAS, 3-night trip
Verified

10/10 Exceptional

We had a good stay here. The hotel was clean and quiet. We appreciated the water being available. The restaurant was also good.
Tracie, 2-night trip
Verified

10/10 Exceptional

Great location, staff at check in was excellent very friendly. Room was very clean & great size, very comfortable beds
Glendy, 1-night trip
Verified

10/10 Exceptional

After the el mirador trek I stayed at hotel Santana and it was a very pleasant surprise. Excellent staff and the room was clean and beautiful with a great view. The restaurant below was very good also. I would stay there again in a heartbeat. Very nice.
Carll, 1-night trip
Verified

8/10 Very good

Nice dining area on lakeside patio. Breakfast included in price of hotel.
Evelyn, 3-night trip
Verified

10/10 Exceptional

It was right in the edge of the lake, so the views were spectacular and the area was very walkable. It also was close to many restaurants and shops and even had a restaurant onsite.
Kathy, 1-night trip
Verified

10/10 Exceptional

Hotel Santana is in such a good spot on the island. It is around a lot of good restaurants and its restaurant is excellent as well as we learned from our breakfast that was included. We had a beautiful view from our room and had a very smooth checkin and overall experience there on the lake!
Josh, 1-night trip
Verified

10/10 Exceptional

Nice hotel, nice location and view from room. Room OK, services OK.
SERGIO, 1-night trip
Verified

10/10 Exceptional

Awesome room view with balcony and hammock. Very frienfly staff Walkable small Island
Ricarte, 2-night trip
Verified

8/10 Very good

Great local hotel, friendly staff and great views. Bar in front of the hotel is noise at night, so take rooms facing the lake
Eduardo, 3-night trip
Verified

10/10 Exceptional

Really nice hotel on the quieter end of the main hotel lake front strip. The area for beakfast overlooking the lake is lovely. The hotel is on the side of the island that doesn't flood, which is a real bonus when compared to other hotels in the east and north east.
Darren, 2-night trip
Verified

10/10 Exceptional

I stayed at Santana for two nights with my family and we were very happy with our stay. The hotel is comfortable and the restaurant and cafe were great. It was really nice to have a pool there. the hotel staff is really helpful. Highly recommend
Erika Barr, 2-night trip
Verified

8/10 Very good

Great location. Wonderful air conditioning. Children enjoyed the small pool. Nice shower and beds
Janeece, 1-night trip
Verified

10/10 Exceptional

The staff service was very helpful they have hot/cold water Air Conditioning was perfect for the 91 degrees outside
LILIAN, 1-night trip
Verified

8/10 Very good

Pretty view.
Pedro, 1-night trip
Verified

6/10 Good

The Hotel facilities were good, the staff excellent and the staff friendly. However if you want a good night sleep DO NOT stay at this hotel. There is a disco tech right across the street that provides more decibels of noise to 1AM than one can endure.
Kenneth, 3-night trip
Verified

10/10 Exceptional

Lakeside Views

The views are beautiful from the lakeside rooms. Best balconies to look at the sunset and lay in the hammocks. Nice restaurant downstairs with best margaritas and food, and very attentive and kind staff members to help. Great location and comfortable beds and warm water and good water pressure.
Rasa Lila, 2-night trip
Verified

10/10 Exceptional

Cool Room with a Great View

Totally cute hotel. Clean. Safe. Staff was super friendly and accommodating. Breakfast was delicious. AC worked great. Fabulous showers. Beautiful view from the balcony. Perfect place to relax after visiting Tixal and Yaxhá.
View from the room.
Elizabeth, 3-night trip
Verified

8/10 Very good

Great location for walkability to everything in Flores. Staff were very friendly and the included breakfast was excellent! Room was in decent condition, loved the hammock overlooking the lake on the balcony, but the room lacked a black out curtain and the bed sheets were thin. They arranged transport for us from the airport and back and that was great. LOTS of noise from the disco across the street, the boats playing music, and just general noise within the hotel and from the street. If you need quiet, would not recommend, but otherwise this was a good place to stay in Flores.
Verified

10/10 Exceptional

Best room in town if you want a decent balcony and lake view. Rooms are clean and functional. Included breakfast choices decent. Restaurant staff pleasant. From desk staff accomodating but not particulary friendly
Thomas, 4-night trip
Verified

10/10 Exceptional

When visiting a new town in a foreign country we usually book only 1-2 nights at a hotel to try it out before booking more nights or moving on. We were happy to extend this stay from 2 nights to 5 after sleeping here 2 nights. The room on the 3rd floor lakeside was clean, had beautiful views, sunny, had air conditioning, hot water, daily housekeeping, blackout blinds, decent wi-fi, and free bottled water & shampoo. Staff were friendly enough. The restaurant offers several of their breakfast entrees free with the room and other choices are available for ~Q50-60. The pool deck is worn and the pool area is in a cramped space by US standards, but excellent by Central American standards. The only downside is the nightly bar music and partying that lasted til midnight on most nights, even weekdays. Some party houseboats leave from the dock outside the hotel. I saw similar noise concerns in reviews for most of the hotels on the island. I suspect any streetside room would have plenty of street notice from tuk tuks and motorcycles until 10pm or so and any hotel near a bar will have the music noise. If you need quiet and you want to stay on the island, your best bet is probably an inland alley away from the perimeter road. The island itself is mainly restaurants, hotels, and a few small stores. We hired a private lancha from the dock for a few hundred Q to spend 4 hours motoring us around the lake to Arcas, San Miguel, and the little Mayan museum on Isla Santa Barbara.
Susanna, 2-night trip
Verified

4/10 Fair

Change Rate Pros.

Great Location on the island to stay. I was not a fan that the rate changed once I got to the reception. I paid more for it but the room did change. Overall was an ok experience a bit loud out the hallways.
Oscar, 1-night trip
Verified

6/10 Good

Need to update rooms and be more customers sevice. The first lady in reception was friendly.. the rest really slowcto help ... the breakfast was great ... pool need update and rooms ... 😩 overall 5 out of 10 .. and be nicer to people from united states.
Jessica, 3-night trip