Excellent laid back 3 star resort. Great local food. Not a five star, but great value!! Have gone 4 years in a row
Clark
Clark,7 晚浪漫旅行
Expedia真实住客点评
6/10 好
2025 年 2 月 10 日
Kari
Kari,4 晚行程
Expedia真实住客点评
8/10 很好
2025 年 2 月 8 日
Clean but old
Veronique
Veronique,7 晚浪漫旅行
Expedia真实住客点评
6/10 好
2025 年 1 月 31 日
Rooms are big. Right on the ocean. Staff were very friendly
Sandra
Sandra,7 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 28 日
Very friendly people!
Aushara Marie
Aushara Marie,7 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 28 日
Will leave a full review below
Here are the pros and cons that I found personally
Pros:
-Room was clean, tidy and very comfortable
-The ocean view was amazing
-Buffet was good food and restaurant was amazing
-Staff very super friendly and nice
-Everything was cleaned regularly (Outdoor pool, chairs, floor, tables)
-easy to commute the resort (smaller)
-
Cons:
-Biggest con was the Weather (rainy, windy)
-Buffet was a little underwhelming for selection but definitely not terrible (10-16 choices)
-Restaurant reservations filled early and before 8am
-Resort was an hour and a half walk away from ferry (costed 10USD each way to get there)
Stayed for 7 nights, after reading some of the recent reviews I was a bit sceptical. Our room was in great condition and well maintained. The view was amazing and the balcony was a good addition. The food selection was not the the biggest but it was very very good and was cooked very good. They did have a restaurant that was reservations only that were to be made at 8am on that day. The reservations filled up before 8am so you had to be there around 7:15am ish in order to get picks on when you’d like to go. The outdoors area was very well maintained and cleaned every morning, the pool was decent but had some kind of filter issue that is to believe was fixed the last day there. The beach and ocean was fantastic the water was amazing for the first day. Clear and calm with fish swimming around and through your legs in the lower tide.
Braydon
Braydon,7 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 27 日
Perfect beach and food.Gluten allergy-bring own
Excellent food, excellent snorkeling!!! great service.
My sister and I both have celiac disease and gluten. Nice to have long or gluten-free dessert brought to us since we could not eat any bread pasta, pizza pastry, or cake.
Corn tortillas are not available at breakfast. Why? For persons with gluten allergy.; it would be nice to have corn tortilla with our eggs, since we cannot eat any other form of bread. Are corn tortillas, a rare commodity?
Steven
Steven,11 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 27 日
It was great! I will be back next year! Definitely worth the money! Had an amazing honeymoon there! Great staff and close to town with taxi available. Safe island and loved the experience! Again we will be back next year!
Joshua William
Joshua William,8 晚浪漫旅行
Expedia真实住客点评
6/10 好
2025 年 1 月 27 日
So the most honest review I can give is that they highly manipulate the pictures of this place. It is VERY dated and things are falling apart. This hotel needs a heck of a lot of updating and by no means should be considered a 5 star hotel, it’s a 3 star at best.
That being said the service and the people who work here are overall amazing and are more than willing to do whatever it takes to make your stay more fun.
Grant
Travelocity真实住客点评
10/10 绝佳
2025 年 1 月 26 日
We had a wonderful stay! The food was good and the property is beautiful. It is not a 5 star, though it is a small, lovely, quaint property which is super clean. We felt we got a great value for the price paid .I absolutely loved the view from our room and the snorkeling near by was amazing. We will definitely be back!
(The older rooms do need new comforters and some rooms need some things fixed or redone)
Sandra
Sandra,7 晚浪漫旅行
Expedia真实住客点评
4/10 尚可
2025 年 1 月 25 日
Great location for snorkeling. Terrible food.
Veronica
Veronica,7 晚行程
Expedia真实住客点评
4/10 尚可
2025 年 1 月 22 日
I suppose you get what you pay for but this was an interesting trip as we have been to the El Coz multiple times in the past. They have new management and Omar is one of one let me tell you. Our first night our showerhead fell out of the wall and we had paid for a king bed but was given to doubles, so we requested the correct room or atleast one with a working shower head and he acted like he couldnt be bothered that we were upset with our accomodations at the moment. They did make it right after we argued with him and the staff the next morning but we managed to leave our sons blanket in the old room and when we finally realized a few days later they told us we couldnt do anything about it because we were behind in the "lost and found process" already, whatever that means. So i continued to ask him every day until the moment we left about it and he couldnt be bothered that someone stole my two year olds blanket. i hope whoever has it really needed it. We had someone misplace a cellphone one night and they gave us a run around about that as well as if they were going to keep it for themselves even after she proved it was her cellphone. You used to be able to order multiple snacks/dishes at the pool side and that is no longer a thing, front desk is supposed to inform you of this but they failed to do so. It was very sad to tell some of our friends that we will more than likely NOT be coming back next time.
Ian
Ian,7 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 21 日
Maria
Maria,8 晚行程
Expedia真实住客点评
6/10 好
2025 年 1 月 16 日
Property is dated and hasn’t updated in the rooms for some time. Food was okay. Mostly it was bland compared to other resorts I have stayed at. Staff was friendly, good snorkeling on site. Some restaurants are within 20 minute walk. Area is safe to walk alone day or night
Bryan
Bryan,9 晚行程
Expedia真实住客点评
8/10 很好
2025 年 1 月 15 日
David Lee
David Lee,6 晚行程
Expedia真实住客点评
8/10 很好
2025 年 1 月 13 日
N/A
Tonya
Tonya,4 晚家庭旅行
Expedia真实住客点评
6/10 好
2025 年 1 月 11 日
Nihad
Nihad,7 晚行程
Expedia真实住客点评
2/10 很差
2025 年 1 月 11 日
This is the 4th time I stayed at this resort The staff is excellent but the food and drinks r not
The resort WAS beautiful!!!!
The resort has and is one of the most beautiful beaches in Cozumel!!!!!
I love coming to Cozumel but will stay at a different resort next year
Sarah
Sarah,7 晚行程
Expedia真实住客点评
4/10 尚可
2025 年 1 月 10 日
Julieta
Julieta,4 晚行程
Expedia真实住客点评
4/10 尚可
2025 年 1 月 10 日
Property declining was our 6th time here. Food cold very limited options. Had to change rooms as toilet issues and mattress very old and uncomfortable. Probably will not return
Janeen
Janeen,7 晚结伴旅行
Expedia真实住客点评
8/10 很好
2025 年 1 月 9 日
Staff is great. Maintenance is a challenge. Breakfast is fine, but you’ll need to look off-site for a good dinner.
.
Ron S
Ron S,7 晚结伴旅行
Expedia真实住客点评
8/10 很好
2025 年 1 月 2 日
tammy lea
tammy lea,10 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 2 日
El servicio es MAGNÍFICO.
Las habitaciones requieren ser actualizadas, son viejas.
Liliana Inés Alemán
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 2 日
El hotel requiere renovación, las habitaciones son viejas.
Las áreas comunes muy bien y el servicio y la atención excelentes, esto compensa el deterioro de las habitaciones.
La relación precio-calidad es muy buena
Francisco Xavier Cano
Francisco Xavier Cano,5 晚家庭旅行
Expedia真实住客点评
4/10 尚可
2025 年 1 月 2 日
The staff were very kind and friendly. However, the place is a run down dump. The room we got was terrible. The shower drain was clogged, the closet door was broken, the air conditioning unit was rattling and poured water out of it, the ceiling tiles were warped and stained, the tile grout was dirty and looked moldy in areas, and the beds were brick hard. It was a terrible accommodation, and we requested a new room and to repair the things wrong, but nothing happened. I will not be staying here ever again and the trip was ruined.