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Hotelcoz All Inclusive

3.5 star property
All-inclusive beachfront resort with spa, near Playa San Juan

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Photo gallery for Hotelcoz All Inclusive

Indoor pool, 4 outdoor pools
Mini-golf
Premium Sky Top | Terrace/patio
Courtyard
Presidential Suite | Terrace/patio
Hotelcoz All Inclusive offers an unforgettable beach vacation with a swim-up bar, poolside bar, and white sand beach. Guests rave about the stunning location and helpful staff while enjoying international cuisine at one of two on-site restaurants or relaxing in free beach cabanas. With multiple pools, fitness classes at the gym, and activities like boat tours or scuba diving.

Reviews

7.2 out of 10
Good

Popular amenities

  • Airport transfer
  • Connecting rooms available
  • Spa
  • Bar
  • 24/7 front desk

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • 2 restaurants and 4 bars/lounges
  • Full-service spa
  • 4 outdoor pools and indoor pool
  • Free children's club
  • Outdoor tennis court
  • Fitness center
  • Free use of bicycles
  • Free beach cabanas
  • Beach sun loungers
  • Beach towels

Feel at home (6)

  • Children stay free
  • Children's pool
  • Children's club (free)
  • Playground on site
  • Connecting/adjoining rooms available
  • Private bathroom

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Sky Ocean View

Sky Ocean View | In-room safe, individually decorated, individually furnished, desk

Sky Ocean View

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout drapes/curtains
Hair dryer
  • 48 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Sky Top

Premium Sky Top | In-room safe, individually decorated, individually furnished, desk

Premium Sky Top

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout drapes/curtains
Hair dryer
  • 48 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Garden View

Garden View | In-room safe, individually decorated, individually furnished, desk

Garden View

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout drapes/curtains
Hair dryer
  • 48 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Balcony Ocean View Guarantee

In-room safe, individually decorated, individually furnished, desk

Balcony Ocean View Guarantee

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout drapes/curtains
Hair dryer
  • 48 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Balcony Athletic Ocean View Guarantee

In-room safe, individually decorated, individually furnished, desk

Balcony Athletic Ocean View Guarantee

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout drapes/curtains
Hair dryer
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Similar properties

Aerial view
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About the neighborhood

Map
Playa Santa Pilar Km 4.5, Top Floor, Cozumel, QROO, 77600

What's nearby

  • Playa San Juan - 17 min walk - 1.5 km
  • Cozumel Maritime Terminal - 27 min drive - 6.8 km
  • Punta Langosta Pier - 29 min drive - 8.1 km
  • Chankanaab Beach Adventure Park - 53 min drive - 18.4 km
  • Chankanaab National Park - 53 min drive - 18.1 km

Getting around

  • Cozumel Intl. Airport (CZM) - 11 min drive
  • Airport drop-off service

Restaurants

  • ‪El Cozumeleño Beach Resort - ‬1 min walk
  • ‪Guido's - ‬6 min drive
  • ‪Melia Cozumel All Inclusive Golf & Beach Resort - ‬3 min walk
  • ‪La Monina Restaurante & Beach Club - ‬4 min drive
  • ‪Hemingway Lounge Rest. & Bar - ‬5 min drive

About this property

Hotelcoz All Inclusive

At Hotelcoz All Inclusive, you can spend time at the beach enjoying free cabanas, beach massages, and volleyball, plus you'll be within a 10-minute drive of Cozumel Maritime Terminal. There's plenty of fun with the 4 outdoor pools and indoor pool, and guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, facials, and mani/pedis. El Cocal, one of 2 restaurants, serves international cuisine and is open for breakfast, lunch, and dinner. Other highlights at this all-inclusive resort include 4 bars/lounges, a free kid's club, and a beach bar. Fellow travelers say great things about the helpful staff and beach location.

All inclusive

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All à la carte meals, snacks, and beverages included
Room service during certain hours

At a glance

DONE

Hotel size

    • 251 units
    • Arranged over 9 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: midnight
    • Express check-in available
    • Early check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is 11:00 AM
    • Late check-out subject to availability
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property
    • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
    • Prior to arrival, you must complete online registration via a secure link
    • You will be asked to provide the property with a copy of your government-issued photo ID after booking
    • If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
    • All guests, including children, are required to present a valid government-issued ID card at check-in.
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
    • Minimum Spring Break check-in age is 21
DONE

Children

    • Up to 2 children (3 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
    • No cribs (infant beds)
    • Free children's club
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Wheelchair-accessible parking on site
DONE

Transfers

    • Airport drop off from 8:00 AM to 4:00 PM*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • 2 restaurants
  • 4 bars/lounges
  • Beach bar
  • Poolside bar
  • Swim-up bar
  • Coffee/tea in a common area
  • Free daily reception
  • Room service (limited hours)
  • Snack bar/deli
  • Water dispenser

Traveling with children

  • Children stay free (see details)
  • Free children's club
  • Children's pool
  • Mini golf
  • Playground
  • Grocery/convenience store
  • Toys
  • Pool gate

What to do

  • On the beach
  • Fitness classes
  • Beach volleyball
  • Mini golf
  • Kayaking
  • Parasailing
  • Boat tours
  • Scuba diving
  • Snorkeling
  • Evening entertainment
  • Pool table
  • Foosball
  • Table tennis

Working away

  • 4 meeting rooms
  • Computer station
  • Conference space (5381 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free beach cabanas
  • Free bicycle rentals
  • Beach sun loungers
  • Beach towels
  • Romance packages

Facilities

  • 2 buildings/towers
  • Built in 1979
  • Garden
  • Terrace
  • Library
  • Television in common areas
  • Fitness center
  • 4 outdoor pools
  • An indoor pool
  • Arcade/game room
  • Full-service spa
  • Hot tub
  • Outdoor tennis court
  • Banquet hall
  • Reception hall
  • Outdoor entertainment area
  • Outdoor furniture
  • Traditional architecture

Accessibility

  • Elevator
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

Room amenities

Be entertained

  • 32-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Window screens

Sleep well

  • Blackout drapes/curtains
  • Bed sheets provided

What to enjoy

  • Furnished balcony/patio
  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free local calls

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Access via exterior corridors
  • Guidebooks/recommendations
  • Local maps
  • Restaurant dining guide

Special features

Spa

Guests can indulge in a pampering treatment at the resort's full-service spa. Massages are available on the beach and in the spa; other services include deep-tissue massages, sports massages, and facials. The spa is open daily.

Dining

El Cocal - This beachfront buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
La Veranda - Overlooking the ocean and pool, this restaurant specializes in Mediterranean cuisine and serves dinner only. Reservations are required. Open daily.
Lobby Bar - Onsite bar. Open daily.
Swim up Bar - Onsite bar. Open daily.
Snack Bar - Onsite bar. Open daily.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 40 per person
  • Early check-in can be arranged for an extra charge of USD 60 (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Airport shuttle service for children up to age 10 costs USD 30

Pool, spa, & gym (if applicable)

  • Pool access available from 6:00 AM to 11:00 PM
  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Long-term renters welcome.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

HotelCoz Top Hotel Cozumel
HotelCoz Top Hotel
HotelCoz Top Cozumel
HotelCoz Top Resort Cozumel
HotelCoz Top Resort
Hotelcoz All Inclusive Resort
Hotelcoz All Inclusive Cozumel
Hotelcoz All Inclusive Resort Cozumel

Frequently asked questions

Does Hotelcoz All Inclusive offer free cancellation for a full refund?

Yes, Hotelcoz All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Hotelcoz All Inclusive?

Yes, there are 4 outdoor pools, an indoor pool, and a children's pool. Guests have pool access from 6:00 AM to 11:00 PM.

Are pets allowed at Hotelcoz All Inclusive?

Sorry, pets aren't allowed.

Is parking offered on site at Hotelcoz All Inclusive?

Yes, there's free self parking.

Is airport shuttle service offered by Hotelcoz All Inclusive?

Yes, a shuttle from the hotel to the airport is available from 8:00 AM to 4:00 PM on request. The charge is USD 40 per person.

What are the check-in and check-out times at Hotelcoz All Inclusive?

Check-in start time: 3 PM; Check-in end time: midnight. There's a charge of USD 60 for early check-in (subject to availability). Check-out time is 11:00 AM. Late check-out is available for a charge (subject to availability). Express check-in is available.

What is there to do at Hotelcoz All Inclusive and nearby?

Have fun with onsite activities like kayaking, parasailing, and snorkeling and improve your game at the onsite tennis courts. Additional recreation onsite includes fitness classes. Indulge in a treatment at the spa, soothe your senses in the hot tub, or go for a swim in one of the 4 outdoor swimming pools. Hotelcoz All Inclusive also has 4 bars, an indoor pool, and a fitness center, as well as an arcade and a garden.

Are there restaurants at or near Hotelcoz All Inclusive?

Yes, there are 2 onsite restaurants, featuring beachfront dining, international cuisine, and ocean views.

Does Hotelcoz All Inclusive have any outdoor private spaces?

Yes, every room features a furnished balcony or patio.

What's the area around Hotelcoz All Inclusive like?

Hotelcoz All Inclusive is in Zona Hotelera Norte, a short 16-minute walk from Playa San Juan.

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Hotelcoz All Inclusive Reviews

Reviews

7.2

Good

7.8/10

Cleanliness

8.6/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Popular mentions

Room
Food
Service staff
Beach
Restaurant
Buffets
Booking
Drinks
Water
View

Reviews

8/10 Very good

What i loved was snorkling right off the beach. I love ocean view from room. My only issue was beach palapas reserved by 2am!
Janet Marie, 7-night trip

8/10 Very good

The staff was amazing it was great for a laidback vacation.

8/10 Very good

Staff was friendly and beach was decent
Faron Coty, 8-night trip

8/10 Very good

The resort needs renovated.
Geoffrey, 5-night trip

10/10 Exceptional

Loved the beach area. It is the best one and you can see fishes in the water.
Melissa Aguilera, 6-night trip

6/10 Good

Very outdated. Food was meh, along with drinks. However… the beach was absolutely amazing! If you can look past some of the other items the beach is truly a dream.
Amber Marie, 6-night trip

8/10 Very good

Nice quiet getaway beautiful beach service was great food ok wish there would have been entertainment at night but all around nice place

8/10 Very good

Older property but clean and staff overall were very helpful! The beach is beautiful and great for snorkeling on property or adjacent to property. Food options were plentiful.
Amy, 6-night trip

10/10 Exceptional

Love the ocean and fish
Kevin, 3-night trip

10/10 Exceptional

Excellent experience the staff was very professional,especially Paulino, he is the best!! place was unique, it make my vacation relaxing and unforgettable.
Hector, 4-night trip

8/10 Very good

The staff and service were excellent. Thank you Paolino, Victor and Fatima for going above and beyond. The facility does need some upgrade. We did not have hot water for most of our stay. The elevator also broke down which made it hard with a baby in a stroller (we were on the top floor).
Sabrina, 7-night trip

6/10 Good

Santiago, Elmer and David great service.
Stephen Richard, 7-night trip

6/10 Good

You definitely get what you pay for! A very inexpensive stay for waterdown alcohol and few food options.
Jared, 4-night trip

8/10 Very good

Great value. Loved the location, beach, and ocean view. Reservation dinners was very good and was easy to get reservations. Baffet was decent. Rooms are a little dated but the cleaning staff did a great job. We really enjoyed our stay and I was expecting a lot less for what I paid to stay were.
Michael, 5-night trip

10/10 Exceptional

Super happy with everything! You get what you pay for and it was such amazing service!
Amber, 3-night trip

10/10 Exceptional

Excellent value, staff are kind and courteous. Food is good and variety good. Rooms are a little dated and being right on the beach, there is a little damp/mustiness. Beach and swimming area is perfect. Easy access and clean
john, 5-night trip

4/10 Fair

Property declining was our 6th time here. Food cold very limited options. Had to change rooms as toilet issues and mattress very old and uncomfortable. Probably will not return
Janeen, 7-night trip

6/10 Good

The food wasn't very good. The pool was dirty.
Timothy George, 6-night trip

10/10 Exceptional

Pools were cold. Could use some paint in the room.
Jeffrey, 7-night trip

8/10 Very good

Perfect resort if your not looking for much. Staff was consistently cleaning and rooms were in pretty good shape in my opinion. Only con of this resort was the food selection. Beach buffet has very little choice and is the same everyday. When ordering off The menu there is more options and is a bit better. Beach is beautiful with great snorkeling and a pier you can jump off.
cara a, 5-night trip

8/10 Very good

Service was good in most areas. Alajondro was very friendly and provided excellent customer service in every aspect. We did not realize that the dress code for the dinner restaurant required men to wear long pants so we were turned away.
H., 1-night trip

10/10 Exceptional

This is definitely by far the best hotel that we’ve ever been to in Cancun. We have been coming for years and probably been to almost every single hotel, all inclusive, and not all inclusive. The food is absolutely amazing, the property is stunning. The pool, the beach, just breathtaking. Now, let’s talk about the staff, you hear online about how wonderful they are, but I can’t tell you how right they are. When I tell you this staff is amazing. The staff gets 20 stars out of 10. The management is the most wonderful person. We’ve been coming to the hotels even that we have a beautiful condo here. We will continue to come to this hotel before everybody else from now on. We can’t wait to come back and we’re still here.
Eric, 1-night trip

8/10 Very good

Everything is very clean, around the pool the bars the beach, what I didn't like was the poor service of the waiters, see you sitting and they don't even come to bring you a glass of water, or are least to see if you want something to drink, I wish they were a good workout, attention to the guest
PATRICIA, 4-night trip

8/10 Very good

You get what you pay for. But if you dont mind AC that barely works, simple food, hard bed, water down drinks.. this is your place. Beach area is small but nice! Other thing is people from beach club and hotel come to swim there too. So be cautious w your items. Simple but good for what we wanted.
Sandra, 4-night trip

2/10 Poor

We found the resort to not be a true representation of what was described in the Expedia listing. It is in disrepair and old. Our room was large but it smelled moldy. The sheets and towels were stained, holes from wear and due to threadbare, felt like sandpaper. Since the rooms are outdated and do not offer enough outlets for phones, iPads and electrical devices. Our sofa was stained and literally one side was completely torn. The food was like a cafeteria buffet which was bland and left us craving food that was authentic to Mexico. You will find you will need to go into town for food. The only saving grace was the staff and the views. They are truly wonderful, especially considering what the staff must work with. The only staff member we found to not be pleasant was Javier.
Pratul Bhailal, 16-night trip