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Aquastar Hotel & Apartments

3.5 star property
Beachfront hotel with restaurant, near Costa Maya Port

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Photo gallery for Aquastar Hotel & Apartments

Exclusive Room, Private Pool, Ocean View | 1 bedroom, premium bedding, in-room safe, desk
Premium Apartment, 2 Bedrooms, Sea View | 1 bedroom, premium bedding, in-room safe, desk
Private kitchen
Lobby sitting area
Front of property - evening/night
Aquastar Hotel & Apartments, where the ocean meets relaxation. Enjoy refreshing cocktails at the poolside bar, savor meals at the restaurant, or unwind on sun loungers by one of two outdoor pools. The helpful staff has left a lasting impression on previous guests.
VIP Access

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • 24/7 front desk
  • Pool
  • Pet friendly
  • Non-smoking
  • Air conditioning

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • Restaurant and bar/lounge
  • 2 outdoor pools
  • Room service
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Front-desk safe
  • Snack bar/deli
  • Concierge services
  • Tour/ticket assistance

Feel at home (6)

  • Television
  • Terrace
  • Daily housekeeping
  • Premium bedding
  • 2 outdoor pools
  • Snack bar/deli

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Premium Apartment, 2 Bedrooms, Sea View

Premium Apartment, 2 Bedrooms, Sea View | 1 bedroom, premium bedding, in-room safe, desk

Premium Apartment, 2 Bedrooms, Sea View

Highlights

Air conditioning
Kitchen
Refrigerator
Flat-screen TV
Premium bedding
2 bedrooms
Private bathroom
Rainfall showerhead
  • 30 sq m
  • Sea view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Superior Quadruple Room, 2 Double Beds

1 bedroom, premium bedding, in-room safe, desk

Superior Quadruple Room, 2 Double Beds

8.6 out of 10
Excellent
(4 reviews)

Highlights

Air conditioning
Flat-screen TV
Premium bedding
Separate bedroom
Private bathroom
Rainfall showerhead
Free bottled water
Cable channels
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Apartment, 2 Bedrooms

Premium Apartment, 2 Bedrooms | 1 bedroom, premium bedding, in-room safe, desk

Premium Apartment, 2 Bedrooms

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Kitchen
Refrigerator
Flat-screen TV
Premium bedding
2 bedrooms
Private bathroom
Rainfall showerhead
  • 30 sq m
  • Sleeps 6
  • 1 King Bed, 1 Twin Bunk Bed and 1 Twin Sofa Bed

View all photos for Standard Room, 1 King Bed, No Windows

Standard Room, 1 King Bed, No Windows | 1 bedroom, premium bedding, in-room safe, desk

Standard Room, 1 King Bed, No Windows

Highlights

Air conditioning
Flat-screen TV
Premium bedding
Separate bedroom
Private bathroom
Rainfall showerhead
Free bottled water
Cable channels
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Partial Sea View

Superior Room, 1 King Bed, Partial Sea View | View from room

Superior Room, 1 King Bed, Partial Sea View

8.8 out of 10
Excellent
(3 reviews)

Highlights

Air conditioning
Flat-screen TV
Premium bedding
Separate bedroom
Private bathroom
Rainfall showerhead
Free bottled water
Cable channels
  • Partial sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Exclusive Room, Private Pool, Ocean View

Exclusive Room, Private Pool, Ocean View | 1 bedroom, premium bedding, in-room safe, desk

Exclusive Room, Private Pool, Ocean View

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Private pool
Air conditioning
Flat-screen TV
Premium bedding
Separate bedroom
Private bathroom
Rainfall showerhead
Free bottled water
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Premium Room, 1 Bedroom, Bathtub, Oceanfront

Premium Room, 1 Bedroom, Bathtub, Oceanfront | Jetted tub

Premium Room, 1 Bedroom, Bathtub, Oceanfront

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
Flat-screen TV
Premium bedding
Separate bedroom
Rainfall showerhead
Jetted bathtub
Private bathroom
Shower/tub combination
  • 30 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Room, 1 Queen Bed

Superior Room, 1 Queen Bed | 1 bedroom, premium bedding, in-room safe, desk

Superior Room, 1 Queen Bed

7.4 out of 10
Good
(3 reviews)

Highlights

Air conditioning
Flat-screen TV
Premium bedding
Separate bedroom
Private bathroom
Rainfall showerhead
Free bottled water
Cable channels
  • Sleeps 2
  • 1 Queen Bed

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About the neighborhood

Map
Carretera Mahahual, Xcalak Km 0.5, Mahahual, QROO, 77728

What's nearby

  • Mahahual Beach - 1 min walk - 0.0 km
  • Mahahual Lighthouse - 6 min walk - 0.6 km
  • Dolphin Discovery - 4 min drive - 2.2 km
  • Maya Water Park - 5 min drive - 2.5 km
  • Maya Chan Beach - 16 min drive - 8.4 km

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 131 min drive

Restaurants

  • ‪The Krazy Lobster - ‬6 min walk
  • ‪Tequila Beach Club - ‬1 min walk
  • ‪Blue Kay Mahahual - ‬1 min walk
  • ‪Yaya Beach - ‬11 min walk
  • ‪Blue Bay Beach Club - ‬1 min walk

About this property

Aquastar Hotel & Apartments

Aquastar Hotel & Apartments puts you just a 5-minute drive from Costa Maya Port. After taking a dip in one of the 2 outdoor pools, you can grab a bite to eat at the restaurant or unwind with a drink at the bar/lounge. Other highlights at this Mediterranean hotel include a snack bar/deli and a terrace. Fellow travelers say great things about the helpful staff.

Languages

English, French, Spanish

At a glance

DONE

Hotel size

    • 23 rooms
DONE

Arriving/Leaving

    • Check-in time starts at 3 PM
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cribs (infant beds)
DONE

Pets

    • Pets allowed*
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Onsite parking available only on request
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Room service (limited hours)
  • Snack bar/deli

What to do

  • On the beach
  • Ecotours
  • Boat tours
  • Fishing
  • Snorkeling nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Bicycle rentals
  • Pool loungers

Facilities

  • Safe-deposit box at front desk
  • Terrace
  • Mosquito nets
  • 2 outdoor pools
  • Mediterranean architecture

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Air conditioning

Sleep well

  • Premium bedding

Freshen up

  • Free toiletries
  • Hair dryer (on request)
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Pets

  • Pets are allowed for an extra charge of MXN 498 per pet, per stay

Parking

  • Guests must contact this property in advance to reserve onsite parking

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 8:00 PM

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
This property does not have elevators.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express
Cashless transactions are available.

Also known as

Aqua Star Hotel Apartments Mahahual
Aqua Star Hotel Apartments
Aqua Star Mahahual
Aqua Star Hotel Apartments
Aquastar & Apartments Mahahual
Aquastar Hotel & Apartments Hotel
Aquastar Hotel & Apartments Mahahual
Aquastar Hotel & Apartments Hotel Mahahual

Frequently asked questions

Does Aquastar Hotel & Apartments offer free cancellation for a full refund?

Yes, Aquastar Hotel & Apartments does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Aquastar Hotel & Apartments?

Yes, there are 2 outdoor pools. Guests have pool access from 8:00 AM to 8:00 PM.

Are pets allowed at Aquastar Hotel & Apartments?

Yes, pets are welcome. There's a charge of MXN 498 per pet, per stay.

What are the check-in and check-out times at Aquastar Hotel & Apartments?

You can check in starting at 3 PM. Check-out time is noon.

What is there to do at Aquastar Hotel & Apartments and nearby?

Have fun with onsite activities like fishing and boat tours. Additional recreation onsite includes ecotours. Aquastar Hotel & Apartments also has 2 outdoor pools.

Are there restaurants at or near Aquastar Hotel & Apartments?

Yes, there's an onsite restaurant.

What's the area around Aquastar Hotel & Apartments like?

Aquastar Hotel & Apartments is a short 19-minute walk from Costa Maya Port and 5 minutes' walk from Mahahual Lighthouse.

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Aquastar Hotel & Apartments Reviews

Reviews

7.8

Good

8.2/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Popular mentions

Room
Service staff
Beach
Location
Restaurant
Bathroom

Reviews

8/10

Beautiful views of the sea from the Ocean-view rooms! Staff, notably Alessandra the concierge, was very friendly and helpful! It was very windy during our stay, so the sargassum/seaweed built up horribly right in front of the hotel, but walking down the malecon a few blocks gets you to a really nice beach area. Lots of restaurants to choose from including the one at the hotel which served decent food and drinks. I would definitely recommend this area and hotel to others.
4-night trip

6/10

Not the best experience.
3-night trip

10/10

Excellent location - loved the jacuzzi.
4-night trip

8/10

One of the nicest hotels in the area with good location. Need a hair dryer in the rooms. Had its own restaurant beach club. The beach entrance is rocky. Nicer beaches further down the malacon. I would stay here again
View from rooftop pool
Main pool overlooks the ocean
2-night trip

6/10

😊
1-night trip

8/10

Great location and confortable
2-night trip

10/10

Great location, clean,great service we live the pool
1-night trip

10/10

Chingon
1-night trip

10/10

We enjoyed the hotel so much that we extended our stay!
1-night trip

8/10

Good location, pool is right on the boardwalk, also rooftop pool, pool and beach loungers. Clean comfortable rooms

10/10

.
4-night trip

8/10

My family and i liked the hotel. A little problem with the hot water from the shower and also, there were no iron or ironing boars in the apartment. Apart from that i would give the hotel 9
1-night trip

4/10

The property looks nice outside. It’s the interior that needs a lot of TLC. No closet, No luggage rack, towers & sheets are old, dirty, stained. The restaurant is good
4-night trip

8/10

Good location. Free parking. Beachfront. Spartan but adequate rooms. Friendly and helpful staff.

8/10

Overall a good place but it's a little outdated. The staff is very friendly and helpful.
2-night trip

8/10

Nice quite property. Sargasumm was terrible beach front.
2-night trip

10/10

Myself and hubby love this hotel. It's not our first stay here and definately won't be our last. Safe and a walk away from almost everything. Safe and clean also. Thank you.

8/10

We got the room with the private pool and it was really nice. Staff was very helpful . The only thing is there is no mini fridge in the room.
3-night trip

4/10

Unfortunately the beach was in terrible condition but is not hotel’s fault
1-night trip

4/10

the music which would have been alright at 7:30am if it was was soft calm type was not it was sum times heavy metal type and did not stop till 11.00pm sum times later also the restaurant service was really bad. They wouldn't bring us forks they wouldn't bring napkins. They wouldn't bring it. We had to go up all the time and ask for stuff. It was really bad.
14-night trip

8/10

I did not get hot water for the shower, but at least the water was no cold. The water smell strange. Everything else was good.
2-night trip

8/10

We had a good stay at the Aquastar hotel. However, the water coming out of the tap of the Jacuzzi (the main reason for chosing the hotel) obviously comes out of the sea more or less uncleaned and therefore was brownish and smelled like seaweed making it uncomfortable to use. Also the beach was full of seaweed and smelled accordingly. While the natural phenomenon is of course not the hotel's fault, not cleaning the site (as opposed to other parts of the beautiful beach) is. The hotel and room themselves have been clean and the staff superfriendly. Nicer beach areas are easily walkable.

6/10

Not so good
3-night trip

4/10

The hotel is in a good location. Aquastar is lacking securable bathroom sliding door locks, no mini refrigerator in a room that has a private mini pool, only 2 bathroom towels, hard mattress, no bed blanket, no bathroom a/c or fan, no shampoo, soap or hair dryer, very basic main door lock without deadbolt, private and main pool tiles coming off floors/walls, no shower curtain. I realize this hotel isnt the Ritz but it lacks in every way other than its nightly price.
2-night trip

2/10

The beach did not look like the property pictures. It was full of seaweed and smelled unbearable. We did not stay for our entire stay because it was so bad! I would not recommend this place to anyone!
3-night trip