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Aquastar Hotel & Apartments

3.5 star property
Beachfront hotel with restaurant, near Mahahual Beach

Choose dates to view prices

Aquastar Hotel & Apartments, where the ocean meets relaxation. Enjoy refreshing cocktails at the poolside bar, savor meals at the restaurant, or unwind on sun loungers by one of two outdoor pools. The helpful staff has left a lasting impression on previous guests.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Bar
  • 24/7 front desk

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • Restaurant and bar/lounge
  • 2 outdoor pools
  • Breakfast available
  • Room service
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Front-desk safe
  • Snack bar/deli
  • Concierge services

Feel at home (6)

  • Television
  • Terrace
  • Daily housekeeping
  • Premium bedding
  • 2 outdoor pools
  • Snack bar/deli
The current price is CNY425
CNY487 total
includes taxes & fees
Jun 30 - Jul 1

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Superior Queen Room

Premium bedding, in-room safe, desk, free WiFi

Superior Queen Room

  • Sleeps 2
  • Free WiFi

View all photos for Superior King Room with Partial Sea View

Premium bedding, in-room safe, desk, free WiFi

Superior King Room with Partial Sea View

  • Sleeps 2
  • Free WiFi

View all photos for Room Executive

Premium bedding, in-room safe, desk, free WiFi

Room Executive

  • 25 sq m
  • Sleeps 3
  • Free WiFi

View all photos for Premium Room, 1 Bedroom, Bathtub, Oceanfront

Premium Room, 1 Bedroom, Bathtub, Oceanfront | Jetted tub

Premium Room, 1 Bedroom, Bathtub, Oceanfront

9.0 out of 10
Wonderful
(2 reviews)
  • Ocean view
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Superior Quadruple Room, 2 Double Beds

Premium bedding, in-room safe, desk, free WiFi

Superior Quadruple Room, 2 Double Beds

8.6 out of 10
Excellent
(7 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Premium Apartment, 2 Bedrooms

Premium Apartment, 2 Bedrooms | Premium bedding, in-room safe, desk, free WiFi

Premium Apartment, 2 Bedrooms

9.6 out of 10
Exceptional
(4 reviews)
  • 30 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 1 Twin Bunk Bed and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Superior Room, 1 King Bed, Partial Sea View

Superior Room, 1 King Bed, Partial Sea View | View from room

Superior Room, 1 King Bed, Partial Sea View

8.8 out of 10
Excellent
(3 reviews)
  • Partial sea view
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Superior Room, 1 Queen Bed

Superior Room, 1 Queen Bed | Premium bedding, in-room safe, desk, free WiFi

Superior Room, 1 Queen Bed

7.4 out of 10
Good
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed, No Windows

Standard Room, 1 King Bed, No Windows | Premium bedding, in-room safe, desk, free WiFi

Standard Room, 1 King Bed, No Windows

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Exclusive Room, Private Pool, Ocean View

Exclusive Room, Private Pool, Ocean View | Premium bedding, in-room safe, desk, free WiFi

Exclusive Room, Private Pool, Ocean View

7.4 out of 10
Good
(3 reviews)
  • Ocean view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Premium Apartment, 2 Bedrooms, Sea View

Premium Apartment, 2 Bedrooms, Sea View | Premium bedding, in-room safe, desk, free WiFi

Premium Apartment, 2 Bedrooms, Sea View

  • Sea view
  • 30 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds
  • Free WiFi

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Interior
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8.4 out of 10, Very Good, 730 reviews
The price is CNY197
CNY229 total
includes taxes & fees
Jun 3 - Jun 4
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About the neighborhood

Map
Carretera Mahahual, Xcalak Km 0.5, Mahahual, QROO, 77728

What's nearby

  • Mahahual Beach - 1 min walk - 0.1 km
  • Mahahual Lighthouse - 6 min walk - 0.6 km
  • Dolphin Discovery - 5 min drive - 2.5 km
  • Maya Water Park - 5 min drive - 2.5 km
  • Maya Chan Beach - 25 min drive - 8.4 km

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 131 min drive

Restaurants

  • ‪The Krazy Lobster - ‬6 min walk
  • ‪La Tartaleta - ‬16 min walk
  • ‪Yaya Beach Club - ‬10 min walk
  • ‪Maya Bar - ‬4 min walk
  • ‪Ibiza Sunset - ‬9 min walk

About this property

Aquastar Hotel & Apartments

When you stay at Aquastar Hotel & Apartments, you'll be just a 5-minute drive from Mahahual Beach and Costa Maya Port. After taking a dip in one of the 2 outdoor pools, you can grab a bite to eat at the restaurant or unwind with a drink at the bar/lounge. Other highlights at this Mediterranean hotel include a snack bar/deli and a terrace. Fellow travelers say great things about the helpful staff.

At a glance

DONE

Hotel size

    • 23 rooms
DONE

Arriving/Leaving

    • Check-in time starts at 3 PM
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cribs (infant beds)
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Onsite parking available only on request
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Continental breakfast (surcharge) each morning 7:30 AM–11:30 AM
  • Restaurant
  • Bar/lounge
  • Room service (limited hours)
  • Snack bar/deli

What to do

  • On the beach
  • Ecotours
  • Boat tours
  • Fishing
  • Snorkeling nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Bicycle rentals
  • Pool loungers

Facilities

  • Safe-deposit box at front desk
  • Terrace
  • Mosquito nets
  • 2 outdoor pools
  • Mediterranean architecture

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Air conditioning

Sleep well

  • Premium bedding

Freshen up

  • Free toiletries
  • Hair dryer (on request)
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: MXN 17.60 per accommodation, per night

Optional extras

  • Continental breakfast is offered for an extra charge of approximately MXN 210 per person

Parking

  • Guests must contact this property in advance to reserve onsite parking

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 8:00 PM

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher on site.

This property accepts credit cards. Cash is not accepted.

Credit cards accepted: Visa, Mastercard, American Express

Cashless transactions are available.

Also known as

Aqua Star Hotel Apartments Mahahual

Aqua Star Hotel Apartments

Aqua Star Mahahual

Aqua Star Hotel Apartments

Aquastar & Apartments Mahahual

Aquastar Hotel & Apartments Hotel

Aquastar Hotel & Apartments Mahahual

Aquastar Hotel & Apartments Hotel Mahahual

Frequently asked questions

Does Aquastar Hotel & Apartments offer free cancellation for a full refund?

Yes, Aquastar Hotel & Apartments does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Aquastar Hotel & Apartments?

Yes, there are 2 outdoor pools. Guests have pool access from 8:00 AM to 8:00 PM.

Are pets allowed at Aquastar Hotel & Apartments?

Sorry, pets and service animals aren't allowed.

What are the check-in and check-out times at Aquastar Hotel & Apartments?

You can check in starting at 3 PM. Check-out time is noon.

What is there to do at Aquastar Hotel & Apartments and nearby?

Have fun with onsite activities like fishing and boat tours. Additional recreation onsite includes ecotours. Aquastar Hotel & Apartments also has 2 outdoor pools.

Are there restaurants at or near Aquastar Hotel & Apartments?

Yes, there's an onsite restaurant.

What's the area around Aquastar Hotel & Apartments like?

Aquastar Hotel & Apartments is a short 1-minute walk from Mahahual Beach and 19 minutes' walk from Costa Maya Port.

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Reviews

Aquastar Hotel & Apartments Reviews

8.0

Very Good

8.2

Cleanliness

8.2

Location

8.4

Staff & service

7.8

Property conditions & facilities

Guest review summary

What guests liked

  • The pool was a highlight, with many guests praising its cleanliness, spaciousness, and scenic views. (12 reviews)
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From real guest reviews summarized by AI.

Popular mentions

Room
Service staff
Location
Beach
Restaurant
Bathroom

Reviews

Verified

10/10 Exceptional

The property is very nice, and the kindness of the staff is the best.
Julia, 8-night trip
Verified

8/10 Very good

Restaurant/bar staff has been great, everyone is friendly, room is clean and simple, location is very convenient.
Michael, 1-night trip
Verified

10/10 Exceptional

The best hotel to stay in Mahahual, we rented a two room with the kitchen and we really enjoyed.
Luis, 2-night trip
Verified

10/10 Exceptional

amazing staff
Katia, 1-night trip
Verified

8/10 Very good

The outside area and pool of the Aquastar hotel was beautiful. We especially enjoyed the waterfront seats and hammocks. We found the rooms to be very plain and noisy. We could hear every sound from our neighbors across the hall. We also ended up with a double instead of the Queen room that we booked. That aside, we did enjoy our stay.
Mark Miller, Sheila, 3-night trip
Verified

10/10 Exceptional

Excellent location - loved the jacuzzi.
4-night trip
Verified

8/10 Very good

Great location and confortable
Oscar, 2-night trip
Verified

4/10 Fair

The hotel itself was clean and well-maintained, and the staff were helpful. This hotel has the potential to be terrific, but there were two large problems. First, the Beach Club attached to the hotel plays loud and annoying music day and night. They seem to turn it up louder in the middle of the day in an attempt to attract tourists from the cruise ships. It’s impossible to find a location either by the pool or in the building that is reasonably quiet. Next, there is some kind of issue with the plumbing that creates a lot of noise during the night. I was awakened both nights.
Janelle, 2-night trip
Verified

10/10 Exceptional

Great location, clean,great service we live the pool
Sandra, 1-night trip
Verified

10/10 Exceptional

Great service, the staff are friendly and helpful! The building can do with maintenance and new sheets and towels but overall it’s a nice hotel.
Gladys, 2-night trip
Verified

8/10 Very good

I recommend

One of the nicest hotels in the area with good location. Need a hair dryer in the rooms. Had its own restaurant beach club. The beach entrance is rocky. Nicer beaches further down the malacon. I would stay here again
View from rooftop pool
Main pool overlooks the ocean
Darlene, 2-night trip
Verified

8/10 Very good

Beautiful views of the sea from the Ocean-view rooms! Staff, notably Alessandra the concierge, was very friendly and helpful! It was very windy during our stay, so the sargassum/seaweed built up horribly right in front of the hotel, but walking down the malecon a few blocks gets you to a really nice beach area. Lots of restaurants to choose from including the one at the hotel which served decent food and drinks. I would definitely recommend this area and hotel to others.
Barbara, 4-night trip
Verified

4/10 Fair

The property looks nice outside. It’s the interior that needs a lot of TLC. No closet, No luggage rack, towers & sheets are old, dirty, stained. The restaurant is good
Angelica, 4-night trip
Verified

8/10 Very good

So far so goos

I did not get hot water for the shower, but at least the water was no cold. The water smell strange. Everything else was good.
Jose Antonio, 2-night trip
Verified

8/10 Very good

We had a good stay at the Aquastar hotel. However, the water coming out of the tap of the Jacuzzi (the main reason for chosing the hotel) obviously comes out of the sea more or less uncleaned and therefore was brownish and smelled like seaweed making it uncomfortable to use. Also the beach was full of seaweed and smelled accordingly. While the natural phenomenon is of course not the hotel's fault, not cleaning the site (as opposed to other parts of the beautiful beach) is. The hotel and room themselves have been clean and the staff superfriendly. Nicer beach areas are easily walkable.
Verified

10/10 Exceptional

Todo excelente
Ingrid Alexis, 2-night trip
Verified

8/10 Very good

Ok
Luis, 2-night trip
Verified

10/10 Exceptional

Good service
jose, 2-night trip
Verified

8/10 Very good

Rooms are great!
Jessica, 1-night trip
Verified

10/10 Exceptional

all was good
Gennady, 2-night trip
Verified

2/10 Poor

Room was not clean. The hotel is not the same as before. Dirty pots, dinghy towels. Just horrible.
Georgia, 1-night trip
Verified

10/10 Exceptional

We enjoyed the hotel so much that we extended our stay!
Glenda, 1-night trip
Verified

10/10 Exceptional

Great
Sigifredo, 2-night trip
Verified

8/10 Very good

the water
hector, 1-night trip
Verified

8/10 Very good

Good location, pool is right on the boardwalk, also rooftop pool, pool and beach loungers. Clean comfortable rooms