I have to admit, this was one of the worst hotel stays I’ve ever had. The hotel is right next to Pierre’s Pub, which blasted loud music until 12:04 AM, making it impossible to sleep.
The room was tiny, outdated, and right by the building’s entrance, so we heard people coming and going all night.
We were charged $436.38 for one night, an unbelievable ripoff. Horrible experience.
What made the situation worse is that when I complained to the front desk, instead of being apologetic (which would have been the right customer service response), she blamed me and said the room description online clearly stated it would be noisy.
I later checked both Hotels.com (where I booked) and the hotel’s own website, and nowhere does it mention anything about noise. In fact, it even advertises champagne and mimosas, yet they don’t serve any alcohol.
Very disappointing and an extremely bad experience.