First, the kitchen and housekeeping Staff were great, as was the property. However, we have an issue with the management on this one.
We were getting ready to head out for dinner and accidently closed our door without the room key, leaving our wallets and cell phones inside. This was roughly 6:45 p.m. on a Tuesday night.
There was no staff available and we relied on the kindness of strangers to use their phones to call the emergency numbers listed at the front desk. There appeared to be a primary emergency number, which went to voice mail, and a secondary last-ditch real emergency number - which oddly went to the same voice mail!
We needed to contact the police to see if they had more accurate information for the house and they encountered the same issue. After two hours of calls and waiting, a very nice member of the staff (Annie) had come from her home back to the B&B to let us in. Not the owner nor the general manager. We never received a follow-up inquiry or acknowledgement, let alone any compensation offer for the poor response.
Nice place, but we felt abandoned by the proprietors when we needed them the most. An escalated series of emergency numbers should ultimately reach a real person. Not having access to our medications compounded the matter and fortunately did not turn into a medical emergency.
Proceed with caution!
