Worst experience on a hotel/hostel ever. Misleading pictures, misleading info.
Off to a good start. The receptionist was welcoming. Then we get a room where the floor planks were almost coming apart. The mattresses were okay, but the pillows were thin as paper. The room had a can of water, a dolce coffee machine and mugs. There was something in the water (looked like food leftovers).
On Hotels.com the pictures of the bedroom is close to being 100% identical. But it’s a photoshopped kitchen that does not at all look like the actual kitchen. Different surface, different design, different colors. On hotels.com it states “top quality breakfast”, that’s one of the main reasons why we chose this place. So VERY disappointed to get up to a serve-yourself breakfast where you had to open a cheap bag of toast bread, there were 2 cheap cereal to chose between, the fruit bowl was half expired, the 2 juice variants were the cheap €1 fruitjuice from a shop, and especially that the only coffee solution was to boil some water and put instant coffee.
To top it off: when finishing breakfast, you had to clean and dry your plates, mugs and cutlery.
The bathrooms are share and first come first served. The shower head is broken so you have to be 160 cm to actually use the shower. And the elevator is incredibly noisy when used (you can hear it from your room)
We should have stayed 2 nights but were so disappointed that we checked out after 1 night. We could get no refund or compensation.