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Santuario Playa

3.5 star property
Pet-friendly hotel with outdoor pool, connected to a shopping center, near Mamitas Beach

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Photo gallery for Santuario Playa

Presidential Suite | 1 bedroom, premium bedding, iron/ironing board, travel crib
Exterior
Exterior
Exterior
Bar (on property)
Located close to Playa del Carmen Main Beach, Santuario Playa offers a tranquil retreat with free continental breakfast and a soothing spa. Unwind by the outdoor pool or take in the scenic views from the garden. With helpful staff, in-room WiFi, and a snack bar/deli nearby, your stay is sure to be relaxing.

Reviews

8.0 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Airport transfer
  • Spa
  • Non-smoking

Main amenities (12)

  • Daily housekeeping
  • Near the beach
  • Outdoor pool
  • Beach towels
  • Spa services
  • Airport shuttle
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Garden
  • Snack bar/deli
  • Concierge services

Feel at home (6)

  • Children stay free
  • Playground on site
  • Living room
  • Garden
  • Terrace
  • Daily housekeeping

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Single Bed in Male Dormitory Room Hostel

1 bedroom, premium bedding, iron/ironing board, travel crib

Single Bed in Male Dormitory Room Hostel

Highlights

Air conditioning
LCD TV
Ceiling fan
Separate bedroom
Premium bedding
Shared/communal kitchen
Digital channels
Living room
  • 71 sq m
  • City view
  • Sleeps 2
  • 5 Twin Bunk Beds

View all photos for Master Suite 2 Double Beds

Master Suite 2 Double Beds | 1 bedroom, premium bedding, iron/ironing board, travel crib

Master Suite 2 Double Beds

8.4 out of 10
Very good
(17 reviews)

Highlights

Air conditioning
LCD TV
Separate bedroom
Ceiling fan
Premium bedding
Private bathroom
Shared/communal kitchen
Digital channels
  • 42 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Single Bed in Female Dormitory Room Hostel

1 bedroom, premium bedding, iron/ironing board, travel crib

Single Bed in Female Dormitory Room Hostel

Highlights

Separate dining area
Air conditioning
LCD TV
Ceiling fan
Separate bedroom
Premium bedding
Shared/communal kitchen
Digital channels
  • 71 sq m
  • City view
  • Sleeps 2
  • 5 Twin Bunk Beds

View all photos for Presidential Suite

1 bedroom, premium bedding, iron/ironing board, travel crib

Presidential Suite

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
LCD TV
2 bedrooms
Ceiling fan
Premium bedding
Private bathroom
2 bathrooms
Shared/communal kitchen
  • 71 sq m
  • 2 bedrooms
  • City view
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

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About the neighborhood

Map
Av. 1 Norte, #9, entre 24 y 26, Colonia Centro, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Avenida - 2 min walk - 0.2 km
  • Playa del Carmen Main Beach - 3 min walk - 0.3 km
  • Mamitas Beach - 3 min walk - 0.3 km
  • Playa del Carmen Maritime Terminal - 3 min drive - 1.8 km
  • Playacar Golf Club - 5 min drive - 3.5 km

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive
  • Tulum Intl. Airport (TQO) - 97 min drive
  • Cozumel Intl. Airport (CZM) - 12.2 miles/19.6 km
  • Airport shuttle (surcharge)

Restaurants

  • ‪La Vagabunda - ‬2 min walk
  • ‪Ambasciata d'Italia Ristorante - ‬1 min walk
  • ‪McCarthy's Irish Pub - Playa del Carmen - ‬2 min walk
  • ‪La Vaca Gaucha - ‬1 min walk
  • ‪Restaurante Ojitos Mios - ‬1 min walk

About this property

Santuario Playa

When you stay at Santuario Playa, you'll be in a fantastic location, just a 5-minute walk from Playa del Carmen Main Beach and Quinta Avenida. Guests can take a dip in the outdoor pool and indulge in deep-tissue massages. Other features include a snack bar/deli, a terrace, and a garden. Fellow travelers love the helpful staff.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 28 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: anytime
    • Early check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Late check-out subject to availability
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Up to 2 children (3 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
    • No cribs (infant beds)
DONE

Pets

    • Pets allowed (dogs only, 2 total, up to 44 lbs per pet)*
    • Service animals welcome
    • Specific rooms only*
    • Pets must be supervised
    • Food and water bowls available
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms (speed: 50+ Mbps)
LOCAL_PARKING

Parking

    • No onsite parking
DONE

Transfers

    • Airport shuttle on request (available 24 hours)*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free continental breakfast each morning 7:30 AM–9:00 AM
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Playground

What to do

  • Beach nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Luggage storage
  • Beach towels
  • Pool loungers

Facilities

  • Garden
  • Picnic area
  • Terrace
  • Mosquito nets
  • An outdoor pool
  • Spa services

Room amenities

Be entertained

  • 32-inch LCD TV
  • Digital TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board (on request)
  • Window screens

Sleep well

  • Turndown service
  • Premium bedding
  • Travel crib

What to enjoy

  • In-room massage
  • Separate living room

Freshen up

  • Shower only
  • Free toiletries
  • Towels
  • Toilet paper

Stay connected

  • Free WiFi (speed of 50+ Mbps)
  • Free local calls

Food and drink

  • Shared kitchen access

More

  • Daily housekeeping

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. There are couples treatment room(s) available. Services include deep-tissue massages and sports massages.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 178 per vehicle (roundtrip, maximum occupancy 7)
  • Early check-in can be arranged for an extra charge of USD 16 (subject to availability)
  • Late check-out can be arranged for an extra charge of USD 16 (subject to availability)

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 11 per pet, per night

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Noise-free guestrooms cannot be guaranteed.
This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher and a first aid kit on site.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express

Also known as

Hotel Myko Playa Carmen Playa del Carmen
Hotel Myko Playa Carmen
Myko Playa Carmen Playa del Carmen
Myko Playa Carmen
Hotel Myko Playa Del Carmen Riviera Maya
Santuario Playa Hotel
Hotel Myko Playa Del Carmen
Santuario Playa Playa del Carmen
Santuario Playa Hotel Playa del Carmen

Frequently asked questions

Does Santuario Playa offer free cancellation for a full refund?

Yes, Santuario Playa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Santuario Playa?

Yes, there's an outdoor pool.

Are pets allowed at Santuario Playa?

Yes, dogs are welcome, with a limit of 2 total and maximum weight of 44 lbs per pet. There's a charge of USD 11 per pet, per night. Service animals are exempt from fees. Food and water bowls are available.

Is parking offered on site at Santuario Playa?

Sorry, there's no onsite parking at Santuario Playa.

Is airport shuttle service offered by Santuario Playa?

Yes, an airport shuttle is available. The charge is USD 178 per vehicle roundtrip.

What are the check-in and check-out times at Santuario Playa?

Check-in start time: 3:00 PM; Check-in end time: anytime. There's a charge of USD 16 for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge of USD 16 (subject to availability).

Is there an onsite casino at Santuario Playa?

No, this hotel doesn't have a casino, but Riviera Gran Casino (12-min walk) is nearby.

What is there to do at Santuario Playa and nearby?

Santuario Playa has an outdoor pool and spa services, as well as a picnic area and a garden.

What's the area around Santuario Playa like?

Santuario Playa is located near Playa del Carmen Main Beach in Downtown Playa del Carmen, a short 1-minute walk from Quinta Avenida and 5 minutes' walk from Mamitas Beach.

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Santuario Playa Reviews

Reviews

8.0

Very Good

8.0/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Popular mentions

Service staff
Room
Breakfast
Live music
Shower
Toilet
Location

What guests liked

  • Breakfast was consistently delicious and a highlight of the stay. (8 reviews)
  • The rooftop pool across the street was perfect for guests to cool off. (3 reviews)
  • The property is conveniently located near the beach, within a 200-meter walk. (3 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

8/10 Good

Property was good. It had a pool. A little far away from the main attractions but overall an amazing room for the budget. One ac unit for a room this large can be insufficant. The rooms are large almost like an apartment. Overall an amazing experience.
Stanley, 8-night trip

10/10 Excellent

The place was clean, and everything worked well. The swimming pool was not big but clean so we were able to cool off after our activities. The breakfast options were very limited but not bad. However although we had a kitchen there were no kitchen utensils. Nonetheless we really liked our stay there.
Ruth, 5-night trip

8/10 Good

Reception lady was the best! Room was switched on request and they were very accommodating to my needs.
Ophir Olivia, 3-night trip

8/10 Good

I liked that this hotel looked very unique and it fit the vibe of the surrounding area. It was antique and very much jungle vibes. What I didn’t like was that our toilet was barely flushing and the sink water kept pooling up. however, we told the staff and they resolved the issue. Overall everybody was nice and we were treated nicely.
Sheila, 6-night trip

10/10 Excellent

Friendly staff, room was always clean. Breakfast was always delicious, pool was in shaded area of property so we chose to use the roof top pool across the street which was perfect. Also the beach was a block away as well as famous 5th Ave. Very ideal location with inexpensive accommodations. Simple and favorable property conditions with 24 hour staff. If your on a budget this place was great!
tammy, 7-night trip

8/10 Good

Everything is pretty good to stay for a while. Advantages is a kitchen in the property and walking distance to different beaches. At night is pretty loud until 12-12.30 am.
Oleksii, 5-night trip

4/10 Poor

Not a great area very noisy. No help
Victoria's, 2-night trip

8/10 Good

The property is nice and close to everything but not quiet at night. Breakfast in the morn is great! Staff is really nice and helpful. There’s an odd odor as well, maybe the plants? Otherwise cute place.
Jennifer, 1-night trip

10/10 Excellent

Good service
Paola, 8-night trip

4/10 Poor

Great location and excellent customer service

No hot water in room 201. Mirrors slightly dirty. Sheets/pillow cases smelled of body odor. No WiFi, no tv that worked. Good location, excellent customer service, made every effort to appease problems, was provided with free breakfast at nearby restaurant which was very yummy. Nice atmosphere, gardens. Rooms were larger than expected and nice. Bed and pillows were comfy for enjoyable sleep.
Juana, 2-night trip

4/10 Poor

There is no wifi, fridge didn’t work, they advertised as in hotel massage which is false, nobody speaks English in the hotel. Breakfast is Terrible!!!
Sankalpa, 6-night trip

8/10 Good

There are something in the property that should remodelate, like the doors but in general everthing is great
Antonio Isai, 1-night trip

6/10 Okay

Wifi does not work in the bedrooms. They only cleaned twice in a 7 day stay although we had asked them on two different days to clean and said they would but didn’t. We booked an extra night with front desk at a certain price only to back to pay and it was a much higher then told. We didn’t extend our stay.
John, 7-night trip

2/10 Terrible

S
RAUL, 1-night trip

8/10 Good

A nice choice, near the 5th Avenue (a big plus) and the Mamitas Beach. You have plenty of options for food and beverages. The property is interesting very holistic. The room is enormous! The thing i didn't like is that my TV didn't have cable or... service... I needed to ask ay reception about a Rokú to watch... nothing, because it was blocked by a PIN that i didn't had... The wi-fi was good, but you need to connect to other network, not the one that the info tells you. A big plus: the breakfast, plenty of options, but the only day i was there, i ask for the chef's recommendation, and it was a fail... they didn't gave me anything else.
Edmundo, 5-night trip

6/10 Okay

Ran down property. Not recommendable. Good location but overall a bad stay.
Ivan Blumenfeld, 6-night trip

4/10 Poor

Water was too cold
Monica, 6-night trip

10/10 Excellent

Loved staying here. Originally booked for 1 night and ended up booking 3 more nights. Very chill atmosphere, it is noisy at night from the street and the music, so if you’re a light sleeper bring ear plugs. Breakfast was wonderful. Only issues were a little more language barrier than I’d have thought, no lights for each bunk, so hard to do anything if anyone is sleeping and 1 toilet for 10 people. But overall AMAZING stsy!
Kayleigh, 2-night trip

10/10 Excellent

Ok
Manuel Luciano Saure, 1-night trip

2/10 Terrible

My toilet broke, the handle on my bedroom door fell off and I got trapped in my room. The sheets were stained and room wasn't very clean. There was no hot water. The staff was great though and the location was right in the middle of town.
Anne, 9-night trip

4/10 Poor

In serious need of an update
7-night trip

4/10 Poor

There is no signboard with the hotel name.　The music from the nearby bar continues until around midnight and is very noisy.　There are many dark and suspicious shops compared to the main street.Residents' personal belongings were scattered throughout the dormitory's kitchen and shared shower room.　I stayed there just to sleep, but I don't think I can survive there.
Hiroshi, 1-night trip

8/10 Good

The doorknob to my room was broken. Towels are very old, torn and dirty looking. Shower head squirts water from 9 tiny holes. Bathroom smells like urine. Staircase to room is dirty with stains.
Reyna, 1-night trip

6/10 Okay

Finding the place with no sign outside made it impossible to find eithout troubling other merchants. My res was lost, the clerk insisted i had responsibility because thhe printout page didnt mention their name (as if the streetfront did) took over 40 minutes to check in.rooms were better waitstaff great
William, 1-night trip

4/10 Poor

The hotel is located in a nice area of Playa del Carmen with lots of places to have fun, but the hostel for men only have one shower and one toilet for more than 8 guys to use it, and some of the employees come to take showers there too. theres a bar downstairs that plays music live till 1 or 2am that makes very hard to sleep, some of the front desk people are rude, specifically a lady who always has a smelling poop face, the hand soap container to wash your hands after using the toilet is usually empty and one day of the week I spent there, nobody came to clean around, overflowing kitchen and bathrooms waste baskets, also bad doors and broken electrical outlets which is dangerous., but the place has lots a potential with some improvements!!
German, 7-night trip