In the heart of Downtown George Town, Cititel Express Penang offers a vibrant retreat. Enjoy dry cleaning services, indulge in delicious meals at the restaurant and stay connected with in-room WiFi. Guests appreciate the helpful 24-hour front desk staff.
Georgetown UNESCO Historic Site - 10 min walk - 0.9 km
Getting around
Penang Intl. Airport (PEN) - 15 min drive
Penang Sentral - 28 min drive
Tasek Gelugor Station - 35 min drive
Restaurants
Wembley Café - 1 min walk
Matcho - 1 min walk
Cafe Jen - 2 min walk
Lobby Lounge - 2 min walk
Teow Chew Restaurant 潮州饭店 - 2 min walk
About this property
Cititel Express Penang
Cititel Express Penang puts you just a 5-minute drive from KOMTAR and Gurney Drive. You'll have free perks like WiFi and self parking. Also, Gurney Plaza and Penang Hill are within a short drive.
At a glance
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Hotel size
234 rooms
Arranged over 22 floors
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Arriving/Leaving
Check-in time starts at 3:00 PM
Minimum check-in age: 21
Check-out time is noon
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Special check-in instructions
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools
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Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 21
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Children
No cribs (infant beds)
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Pets
Pets not allowed
WIFI
Internet
Free WiFi in public areas
Free WiFi in rooms
LOCAL_PARKING
Parking
Free onsite self parking
Electric vehicle charging point on site
Property amenities
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Luggage storage
Facilities
Safe-deposit box at front desk
At least 80% of food locally-sourced
Vegetarian dining options
Locally-owned & organized tours & activities
Local artist showcase
Local culture & ecosystem education
Double-glazed windows
At least 80% lighting from LEDs
Comprehensive food waste policy
Comprehensive recycling policy
No plastic soda bottles
No plastic coffee stirrers
No plastic drinking straws
Reusable cups only
Accessibility
Elevator
Room amenities
Be entertained
LCD television
Home comfort
Air conditioning
Minibar
Coffee/tea maker
Iron/ironing board (on request)
Sleep well
Soundproofed rooms
Freshen up
Shower only
Free toiletries
Towels
Stay connected
Desk
Free WiFi
More
Daily housekeeping
In-room safe
Energy-saving switches
LED light bulbs
Water-efficient showers only
Water-efficient toilets only
Fees & policies
Refundable deposits
Deposit: MYR 100 per night
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
A tax is imposed by the city: MYR 2.00 per accommodation, per night
Policies
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and window guards on site.
This property accepts credit cards and debit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express
Also known as
Cititel Express Penang Hotel George Town
Cititel Express Penang Hotel
Cititel Express Penang George Town
Cititel Express Penang Hotel
Cititel Express Penang George Town
Cititel Express Penang Hotel George Town
Frequently asked questions
Does Cititel Express Penang offer free cancellation for a full refund?
Yes, Cititel Express Penang does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Cititel Express Penang?
Sorry, pets aren't allowed.
Is parking offered on site at Cititel Express Penang?
Yes, there's free self parking. Electric vehicle charging is available.
What are the check-in and check-out times at Cititel Express Penang?
You can check in starting at 3:00 PM. Check-out time is noon.
What's the area around Cititel Express Penang like?
Cititel Express Penang is in Downtown George Town, a short 3-minute walk from KOMTAR and 12 minutes' walk from Georgetown UNESCO Historic Site.
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Reviews
Cititel Express Penang Reviews
8.0
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
8.0
Cleanliness
8.6
Location
8.2
Staff & service
7.8
Property conditions & facilities
Popular mentions
Room
Location
Lobby
Service staff
Amenities
Bed
Food
Room service
Reviews
Verified
10/10 Exceptional
Feb 28, 2026
Very clean room, great facilities, convenient location. Staff were very friendly and helpful.
Donna
Donna, 3-night trip
Verified
10/10 Exceptional
Feb 7, 2026
Central location, Clean room, helpful and friendly staff!
Thomas
Thomas, 1-night trip
Verified
8/10 Very good
Dec 30, 2025
Clean and small room, nice staff, good location and value.
Patrick
Patrick, 2-night trip
Verified
10/10 Exceptional
Dec 14, 2025
The room and the view is very good! The staff are very helpful, I enjoy staying in this hotel.
becky
becky, 3-night trip
Verified
10/10 Exceptional
Dec 1, 2025
Very friendly and helpful staff.
Gary
Gary, 4-night trip
Verified
10/10 Exceptional
Feb 25, 2026
Clean room. Aircon and equipment works well. Love the idea of your water dispensing machine.
Cheong
Cheong, 2-night trip
Verified
10/10 Exceptional
Jan 10, 2026
courteous staff and clean and tidy
Patrick
Patrick, 2-night trip
Verified
8/10 Very good
Jan 20, 2026
clean room. Staff friendly..
RAJENDRAN
RAJENDRAN, 3-night trip
Verified
10/10 Exceptional
Nov 27, 2025
Very comfortable.
I love the water rifill station. Feels more eco friendly compared to other hotels.
Location was excellent, lots of great food options around.
Erika
Erika, 3-night trip
Verified
8/10 Very good
Dec 20, 2025
Good service
KUI YUN
KUI YUN, 3-night trip
Verified
8/10 Very good
Oct 25, 2025
The staff is really good
Herly
Herly, 5-night trip
Verified
10/10 Exceptional
Nov 25, 2025
Clean room, nice shower products
Chiu Yen
Chiu Yen, 1-night trip
Verified
10/10 Exceptional
Oct 10, 2025
Breakfast ok staff polite
Jack NG BOON
Jack NG BOON, 3-night trip
Verified
8/10 Very good
Feb 3, 2026
The aircon was not working and maintenence staff came, however they couldnt fix it. They get us transfer to another room.
Good location but we were stuck in traffic due to road closure and cant find the way to the car park entrance.
Oveall its a good place to stay
Chin Chin
Chin Chin, 2-night trip
Verified
10/10 Exceptional
Mar 14, 2025
Wonderful stay with very comfortable room and city view
Mathu Janaki
Mathu Janaki, 1-night trip
Verified
10/10 Exceptional
Mar 19, 2025
overall the the hotel was nice, there was good food around it and quite a central location to get to different places around Penang!
Benjamin
Benjamin, 3-night trip
Verified
10/10 Exceptional
Sep 2, 2025
Check in and out was efficiently done. Staff is polite and understanding. Room is clean. Had a very pleasant stay. Will definitely come again when in Penang.
Choong Wah
Choong Wah, 5-night trip
Verified
8/10 Very good
Apr 2, 2025
Short stay at Penang for seminar
The room was clean and comfortable. Staff were very friendly. Location was great!
Verified traveler
5-night trip
Verified
10/10 Exceptional
May 5, 2024
Clean and good locations
Choa
Choa, 1-night trip
Verified
8/10 Very good
Mar 31, 2024
Comfortable and friendly staff
Sook-Lee
Sook-Lee, 10-night trip
Verified
8/10 Very good
Jun 4, 2025
Overall good, room is a bit small
Victor
Victor, 1-night trip
Verified
10/10 Exceptional
Aug 30, 2023
Excellent services, convenient location for assess different places by walking distance
BIK KUEN Anita
BIK KUEN Anita, 2-night trip
Verified
8/10 Very good
Jan 22, 2025
City Center
Convenient walking distance in city. Lots of good food
Verified traveler
1-night trip
Verified
8/10 Very good
Feb 24, 2025
GOOD LOCATION. FOOD IS WITHIN WALKING DISTANCE. FRIENDLY COUNTER STAFF. GOOD BUFFET BREAKFAST BUT NEED TO ADD ON.