Was the best service I have ever experienced. The staff are amazing.
Sangwon
Sangwon,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 3 日
ONLY FAKE REVIEWS WANTED!
High end, high buck resort but worth EVERY penny. It was the best week ever where we all felt pampered. Some of these all inclusive resorts aren’t able to do everything well including the food. Not this place- the food is QUALITY and INCREDIBLE!
The only negative comment I have is the beach and pool areas. The same ignorant antics by guests goes on- saving all the seats and lounge chairs. It was difficult to find seating on the beach and by the pool. Often the chairs were empty, but had a towel and t-shirt or book on them so essentially “saved”. I managed to grab a beach chair one morning to watch the sunrise and a woman came out and “saved” eight lounge chairs next to me. Later that day when I went back to the beach to swim, I couldn’t find an open lounge but her “saved” chairs were there and they were still empty!! There is a notice that states “your personal belongings will be removed in one hour” but I NEVER saw this happen. Sad, how something so juvenile affects your ability to enjoy the beach and pool, but some people…nonetheless, I would go back in a heartbeat. No worries tho. I’ll “never” save a seat. I like everyone to have an opportunity to enjoy. Perhaps Atelier should actually enforce this rule and maybe have someone assist with seating? Just a thought!
So, you didn’t want to submit my review? According to your rules it meets criteria. There is NO profanity. It doesn’t mention prices and it certainly doesn’t give personal information. Your reviews are FAKE‼️
真实旅客
1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 26 日
Most amazing hotel experience!
We had the most amazing time! All the food was outstanding, as were the beach and pool. A true, luxurious getaway with plenty of activities to keep you busy (or not). Will definitely be back!
真实旅客
3 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 14 日
Mychal
Mychal,6 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 2 月 12 日
Beautiful scenery
We had a very nice stay. The hotel itself is beautiful with lots of good restaurants. We particularly enjoyed Maria Delores, the Michelin restaurant. It can be difficult getting dinner reservations at the more popular restaurants such as the steakhouse. Im a vegetarian and didn't love the vegan options but my friends who are meat eaters loved the food. Meals do tend to take 2 plus hours as the service is very slow. The downside was on our final evening the bathroom ceiling started raining in our room. We requested it to be fixed and it was not fixed properly and continued to drip all night loudly so we couldn't sleep. Also, I saw an alligator and a giant 15 foot snake on the golf course that is adjacent to the hotel. I didn't realize just how close to the jungle we were. The staff was overall very nice and attentive. The pool bar staff was great and we got drinks quickly. The food at the main pool took forever to arrive...one of the days it was 2 hours from ordering.
Jade
Jade,5 晚结伴旅行
Hotels.com真实住客点评
8/10 很好
2025 年 2 月 10 日
Resort is beautiful, well maintained. This was my second time at the resort and again experienced a relaxing 4-night stay with stunning amenities and top-tier service. I am giving 4 stars because my husband and I ate shrimp that was not properly prepared and we got sick from it (from the steak restaurant, Los Abrazos). The shrimp tasted off and texture was really gross - we spat it out but found outselves having stomach issues during the night. Perhaps if we did not have that dish it would have been a perfect experience.
Beth
Beth,4 晚浪漫旅行
Expedia真实住客点评
6/10 好
2025 年 2 月 10 日
Marine
Marine,3 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 2 月 7 日
One of the best hotels I have stayed at, just amazing and would defo recommend and return. A bit of a drive from airport and taxi was very expensive
Lorraine Adjaye
Lorraine Adjaye,2 晚结伴旅行
Expedia真实住客点评
8/10 很好
2025 年 2 月 6 日
Renee
Renee,5 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 2 月 5 日
Best resort I’ve ever been to, food/beverages were always good and amazing service by all employees on site during our stay
Korey
Korey,4 晚结伴旅行
Expedia真实住客点评
10/10 绝佳
2025 年 2 月 5 日
Amazing property! Beach and pool area were fantastic as was the service. The rooms are beautiful and well appointed. The VIP service we received through Expedia was awesome, Top floor room with amazing ocean view. The food was very good, one of the best we have had at all inclusive resort. We will definitely return!
Natalie
Natalie,4 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 2 月 4 日
Karen
Karen,3 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 2 月 4 日
Loved it!
Ondrea
Ondrea,3 晚行程
Orbitz真实住客点评
8/10 很好
2025 年 2 月 1 日
Great dining options, the property was really nice, the rooms especially. One downside was there was only 1 hot tub on the property and the two pools were on the opposite sides. I would have preferred if they had more hot tubs/pools.
Kathy
Kathy,4 晚结伴旅行
Expedia真实住客点评
8/10 很好
2025 年 2 月 1 日
Cheryl
Cheryl,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 31 日
Property was upscale and beautiful. Loved the rooms and the food was wonderful. Everything was new and kept up. Beach was gorgeous. Only complaint was how spread out the property was.