Hotels in Esmeralda

"Awesome time here the staff were great!"

"Overall a good trip. Rooms were nothing special, shower water was either scalding or ice cold. Buffet was average. The food at night at the restaurants was fantastic! The live music was great, very entertaining in the evening. We had a great time dancing and my husband and friends had a great time at the casino! The staff were ok, not overly friendly. Not that they were rude but just not many smiles or wanting to help. We did get ignored at the bar at one point. We did the ATV excursion and it was fantastic. The beach is beautiful and it's nice you are actually able to swim. Overall a great trip, did the staff make or break our trip? No. But just not the friendliest. But still a great trip with friends! "

"The staff was very friendly and helpful, and the outside of the villa looks beautiful. However, the room had a lingering old smell that made it difficult to sleep, and the WiFi wasn’t working during my stay. "

"I love how’s friendly and helpful staff was, they are catered to all of me and my family needs. The resort was beautiful with island charm, the property was cleaned daily, entertainment was provided nightly. The food was freshly prepared, presentation was top tier, and the staff was polite, friendly and respectful."

"Great stay! No complaints. "

"We brought our own water shoes and snorkeling gear. Didn't get to see any sea turtles, but we heard there were some eating by the sea grass on Baby Beach. The water was so calm and beautiful you could take a nap floating in the water and not get swept out to sea. The resort had a little section of the beach that was set up with a couple canopies that had beach chairs underneath. The pools were nice and clean. The food was surprisingly pretty good for an all inclusive place. We did the romantic dinner in the wine cellar of Portofino that we felt was not worth the price. It felt awkward because everyone was able to see us inside, it was quiet until we connected our music to Bluetooth, the staff came in and out of the room to grab wine for other guests, and the wine cellar connects two restaurants together so staff was walking through the wine cellar. Also the menu was exactly the same. Nothing special except we ate inside the wine cellar. The resort was newly opened since June 2025 so there was still construction being done. Our Ocean view room was a view to the"

"Wow wow this is the best All Inclusive hotel in Aruba! We were a bit sceptical before going to this hotel due to some bad reviews, but we were pleasantly surprised when we got to our spaciously clean room with a balcony facing the main pool area and sea. All the staff from the front desk to the bar/restaurant and entertaining team (including house keeping) were very helpful and friendly, too many to mention by name, but our highlight was the Beach Club Restaurant and staff Jaime, Jozef, Gisela and Natalie, who always welcomed us with a true smile 😊"

"Room was good,staff not very responsive,not being informed before they give you an answer. One of the bedrooms was locked and i had to call them come and unlock it because i had paid for. Pool area was good,staff at the bar next to pool were ok with few exception,there was a happy hour time-i ordered a dring few time around 20 min before the happy hour ended and thay charged me as i had ordered out of that time because they did not deliver the order within the time frame so by the time.i received the dring it had passed the time frame.A big issue was shuttle service to the beach. Based on the how they advertise the service there should be a service every 30 min from hotel to the beach area and vixe versa,initially there were 3 shuttle cars and than for the rest of my week stay i saw only one and you had to wait longer than 30 min after you tell someone there to call the service. One of the hosts or people who meets you at the entry was very arrogant and rude,his name was PETER and i had 2 bad episodes with him ,fist one was at front desk when I was asking for the water jars in the hall whay was any water there ,he very abruptly and arrongantly said that we serve water until 8pm. Not even offering a bottle of water which other employers there they always offered for free and second episode was when we were waiting for cab and everyone had to wait for their cab,he took our cab and gave other people despite his coworker told him that the cab was for me.He was the worst person ."

"I would not recommend staying at this hotel. The experience was disappointing from start to finish.The host staff was quite unpleasant and unwelcoming. To make matters worse, the food was strictly mediocre and lacked flavor.The room itself was very uncomfortable. The air conditioning was horrible it was incredibly noisy. . The bathrooms were outdated, featuring cracked tiles and old fixtures. There was also a significant lack of space to move around. Save your money and book elsewhere."