Hotels in Big Shanty

"This was not the best experience. Stayed at the same hotel last year, but this year's performance declined. Upon arrival, the room assigned had not been cleaned, so the front desk clerk had to assign us to a new room (her performance was great!) In the new room assigned, the floor lamp had an open circuit, which created fears of electrical issue. We found a used cotton swab in the drawer of the bathroom that had not been cleaned, the toilet seat was loose, and the door handle to the bathroom was broken. The window covering on the room was inoperative, and the window coverings and lamp coverings appeared dirty and dated. On Sunday morning at breakfast, my wife had problems getting the staff to get her hot water for her tea (since there was no microwave in the food area), and the performance of the food service staff was non-professional (server stayed mostly on her phone and acted inattentive). The food was not hot, and a food inspector might have had issues. The front clerk was the one redeeming value of this stay--she was great, and advised us that the property was scheduled for renovation within the next couple of months. Unless things dramatically improve, I cannot recommend returning to this property. "

"Staff was very friendly, room was spacious and clean, hotel was in great condition."

"Great staff, bar is good and location is the best"

"We love the location, breakfast, and cleanliness of the property."

"The hotel, the room and the staff were amazing. Special shout out to Dante and the valet staff for going above and beyond to be accommodating and polite. "

"The check-in staff were first rste"

"Great location, close to Truist park Parking fee is not bad, staff was really nice However, I could tell my room wasn’t Vacuum as there there were few items on the carpet, also counter where coffee machine is had crumbs"

"No lotion in the room and when you clean room why is the bed not maid"

"Great gym. Rooms were not so clean but will do the job."