"*I am not being compensated in any way for this review.
My family and I stayed for one week at Novotel City Centre in Delhi and I can honestly say that we had zero complaints. The food was very good. The room was very clean and comfortable. And the staff was all super friendly. They were the highlight of the stay. Every single individual had a genuine smile on their face and were happy to help us out and make my young child feel at home.
That being said there was one stand out representative who was not only friendly but went above and beyond to make our stay fantastic. Idrish works at the front desk/reception and I have no doubt that he will one day be Guest Services Manager or even General Manager. Idrish was a pleasure to converse with and he always made my child happy. He bent over backwards to ensure that our room was in pristine condition and that the rest of the staff were treating us like literal royalty. He should be commended for his efforts. My entire family's stay in Delhi was better off because of him and Idrish will be missed when we leave. He is someone I consider a great person and I wish the best for him and everyone else at the Novotel. They all did a stellar job!"
"Nice buffet breakfast spread. It was really great to be addressed by my name. The staff were mostly attentive. Beautiful rooms and grounds. The restaurants were delicious! "
"LOCATION:
The location of this hotel was great. While it’s not the closest option to Delhi International Airport, it was still conveniently reachable. Considering Delhi’s heavy traffic, being near the airport was a definite bonus. Using Uber to get around from the Hyatt Regency was convenient, as drivers could pick up and drop off directly at the main entrance.
STAFF:
The staff were extremely professional, courteous, and attentive. Their commitment to excellent hospitality was noticeable throughout the stay.
HOTEL BREAKFAST:
The breakfast was impressive, offering numerous options to choose from. The only minor drawback was the wait time to enter the restaurant, especially on weekends when the hotel was busy, but this seems inevitable given the hotel’s size. Breakfast hours were from 6:30 to 10:30am.
DINNER: I recommend going out of the hotel as there are better options/experiences at local cafes/restaurants.
ROOM + CLEANLINESS:
The rooms were spotless and well maintained. I appreciated the smart TV, which allowed me to log into my Netflix account. The bathroom was well-equipped with both a shower and a separate tub.
ROOM CLEANERS:
The housekeeping team did an excellent job every day. They went the extra mile in small ways that really stood out and added a personal touch to the stay.
EXTRA TOUCHES:
The hotel had beautiful Christmas decorations during my visit. The attention to detail and the small thoughtful touches made the entire stay feel very special and memorable."
"A very pleasant stay overall. The hotel maintained high standards of cleanliness, the service was prompt and courteous, and the ambience was calm and relaxing. A great place for both business and leisure travel."
"The hotel was outstanding value and right in the business centre.
The service was top notch and there was always someone to serve your needs at any time of day, no matter what it is.
I want to pay special thanks to Saurabh and Jasrij from Concierge who looked after a number of parcels for me prior to arriving at the hotel.
I want to recognise the outstanding service that Restaurant Manager Abik provided to me for my customised dinner room service on both nights of my stay. He provided outstanding service and ensured that my order was accurate and to my liking and checked up on me before and after each meal. Also making me a great packed breakfast ready to go everyday. Even saying farewell to me with a parting gift.
Saurah from.Tamra delivered my dinner to me daily and he was a lovely gentleman and did an excellent job.
The food was absolutely delicious.
I will no doubt stay here again. Wonderful.work team.
Room was also ready super early when I arrived at 7.30am..the view was no good and did not have the India Gate view I was after but that is OK since the room was available a long time before official check in."
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