Hotels in The Mall Road

"It's not like what Marriott property are , its like normal hotels in mussoorie. Nothing special , there breakfast and dinning area is also small , very less variety in breakfast , staff is very slow Food is ok ok "

"Good for families, free pick up and drop to mall road available, clean modern rooms"

"Property was not matching as per expectations and like other tree of life property. There was no refrigerator in room even after multiple requests that too for mountain side expensive room. Old tv, no toiletries on room cleaning, breakfast was not upto the mark even we didn't have a breakfast coz of sime tiff with staff members. Hospitality needs to be improved and property needs some real upgrades."

"Clean room , warm staff, excellent food "

"Loved our 3 night stay at the hotel. Room was spacious with balcony. Location was a short walk from the clock tower in a nice area with lovely views. Staff were courteous and helpful. Food was good quality. Would definitely recommend this hotel. "

"Internet was good and fast"

"My experience at this hotel was extremely disappointing and definitely not worth the money. It felt like a complete waste of hard-earned money. For the price they charge, the service and overall standard were far below expectations. One of the biggest issues was the lack of proper staff training. The staff didn’t even seem to know the names of the dishes they were serving to guests. This was especially noticeable with the F&B team, who appeared careless and uninterested in providing good service. During breakfast, my partner had to wait almost half an hour just to get plates and cutlery, even after reminding the staff multiple times. It was frustrating to see such basic service being ignored. Another major inconvenience was the hotel phone system. It barely worked, and when we tried calling the concierge several times to request luggage assistance, no one answered the phone. Overall, the experience was very disappointing. I would not recommend spending thousands of rupees at this hotel. There are several other hotels nearby that offer far better service and a much more luxurious experience for guests."

"Overall property and hospitality was awesome just as system was down check in took time and Wi-Fi worked after 9 pm"

"Old Hotel needs a upgrade, rooms are in bad shape, Breakfast not good. "