Hotels in Washington Square West

"While hotel is renovating, current state for majority of hotel is not great. We had a mouse in our room. Restaurant had water leaking from the ceiling."

"Great rooms, lots of space!"

"I think the hotel is in a great spot, its clean & well taken care of. However the rooms were super small, the valet is way overpriced & the beds are way too soft. "

"We had a lovely 2 night stay. "

"Great location and friendly staff! "

"The property was clean and seemed recently updated. I didn't get to use all the amenities such as the gym but I did enjoy the patio area. The staff were a bit hit or miss. I called in advance to let them know I would be arriving the morning of 03/20 around 5am so over the phone I was told they'd check me in so I could have access to the room. When I arrived, the person at the check in desk was rude and said "We have no rooms." Not even a hello, nothing welcoming. I just had an overnight flight and wanted nothing more than rest, but I had to explain several times to this girl that I had a reservation already and had called ahead about my check in time. FINALLY, after 3-4 times of explaining the same thing because she kept insisting there was no reservation, she decided to look up my reservation and confirm what I was telling her was true. I didn't bother to get her name because I was tired and just wanted to get to the room. All the other staff I had interactions with were friendly or at least accommodating. "

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"It’s fine"

"Unfortunately, my stay here was not the best. I’ve stayed at other Sonesta’s and this property just did not measure up with the others. Let me begin by saying the check in process was smooth and staff were nice. Some things were not in their control — the hotel was flooded with people for the college basketball games. That’s all well and it did not bother me. However, the groups that were there basically took over all the restaurants, lobby, and personal space like they were the only guests. I had to repeatedly ask another guest who was on the phone talking loudly to kindly step away from my personal space twice — any closer he would’ve been on my lap. Along with few others who just had too much to drink. Extremely loud atmosphere. Had I known that the groups would be staying here, I’d pick a different property - my fault for not doing more research on the most popular week of March. Second, because of these large groups, it took several minutes and passed elevators for me to get to my 23rd floor. Everyone trying to jam in and then once I finally got an elevator, there was a stop at almost every floor. Needless to say, we were squished like sardines in the elevator and it took much longer to get up to your room than usual. Once I checked into my room, the floor felt sandy, there was hair in the bathroom sink, and the shelves had a ton of dust. Overall just felt like it had not been cleaned well. Not typical for Sonesta. Very disappointed. "