Hotels in Indian Rock Springs

"The property was very clean and nice in appearance the hotel front desk staff very nice efficient and helpful the hotel is right at the BLUE RIDGE SENIC RAIL ROAD literally a stroll down the side walk how ever the restaurant staff located on the 5th floor terrible service we were a party of 5 we enterd but were not greeted not even acknowledged we wonderd thru the small area looking for a table there were dirty tables but no one acknowledged us or offerd to clean the tables..wewent to the bar where all the staff clustered on the opposite end avoiding eye contact and all contact after 10 plus min a man did offer a menu but we decided to leave we werent welcome we weren't wanted there so we left and took our black dollars with us ( the restaurant staff was our only negative experience) i definitely suggest this hotel but not the resturant if your a person of color"

"Cozy and comfortable cabin only negative was that the shower was not that hot but it was comfortable enough. "

"The casino was well run and very clean. Staff are very friendly and the room was very clean. Definitely recommend "

"Loved the modern rustic décor of the hotel and happy with our stay. The toilet/shower space within the closed door area seemed very small and not sure how larger people could navigate it (we're both average-sized). Location was good to get to downtown (train) and other Blue Ridge sights. Area leading to and around hotel could use some clean up (trash and trash dumping along the roads/entryway). Overall, a good stay but does require driving to eat out, sightsee, etc., as not really walkable."

"The perfect place to stay with a cabin feel without a cabin price. This is was the cleanest and best smelling place we’ve stay at in a while. We will def be back "

"The check in staff support process is lacking. The support is a call center outside the US. They are reading off a script and can't really help. It is the second time that when booking boutique or non known hotels from Expedia that the check in process is lacking and there is no support. I will be wiser in the future - twice bitten "