Luzerne County Hotels

"Great"

"Overall good experience, long lines to check in and room ready an hour after. "

"Everyone was so nice and friendly, the rooms feels comfortable and you can’t hear any noise. "

"Called 2 hrs past cancellation cut off due to car troubles. Even with Expedia calling they refused to credit me. After a 12 hr drive we made it to the hotel. Every inch of this place was disgusting. From the building, lobby, grounds and room. The front desk person was unsympathetic and again refused to give me my money back. Again Expedia called to solve the issue without success. DONOT STAY here. Disgusting on all levels"

"It was nice, clean and cozy. I stayed on the first floor so it was a bit noisy. "

"Love it "

"I stayed at The Swiftwater, and unfortunately, it wasn’t family-friendly as we expected. Kids had to leave the pool after 5 p.m., but this wasn’t mentioned on the website. Beyond that, customer service was lacking. Staff rarely smiled or engaged with us, and when we went to the bar after last call, there was no effort to accommodate even a simple request. While the property itself is beautiful and new, the hospitality was disappointing. I wouldn’t recommend it for families, and I think management needs to make major changes in staffing and approach."

"I felt that this hotel did not meet up with what a Marriott Hotel’s standards should be. Upon arrival a woman was yelling profanities at the entrance to the hotel. The pool was too cold and surroundings unkept. The tub drain was broken and left on the side of the tub. There were no bags in our garbage can. During the night I was awakened by a loud noise and when I looked out in the hallway, one of the coverings of a ceiling light fixture had fallen down. Amenities were poor. No complementary coffee/tea. In the morning there were also police cars and officers responding to an altercation in the hotel. I did not feel safe at this establishment. I don’t like to give bad reviews but this was not a good experience."

"Did not use the hottub. Breakfast was hot and good."