old hotel. See a cockroach. The lotion bottle was empty.
Chengzhou
1 晚行程
4/10
We had a clogged toilet, l called the front desk and no one ever came to the room. The toilet finally flushed but would not work correctly. The bumk beds screws are loose and the beds rocked. The beds were super comfortable and we did have a good night sleep.
John
1 晚家庭旅行
10/10
The only complaint i have is the valet service is terrible. It took about 20 minutes every time we needed our vehicle. For the amount we paid for valet it should work a whole lot more effeciently.
We told the valet people we were leaving before 6 am and when we went down with our luggage, we had to wake up the guy for our car.
Got to be a better way.
Charlee
5 晚行程
10/10
Loved everything except the view, but that didn't have an effect on our stay.
Quentin
2 晚行程
6/10
Ask if your room is over looking the pool during the summer then, ask for a different one! The noise was intense. At least at 10pm it ended. We did have a huge room most of which we didn't use. Really didn't like the hotel as a whole.
Shelly
1 晚行程
4/10
The Hampton Inn & Suites has one thing going for it. Location, location, location. Our check in was a mess. We were assigned to a room and then at 10 in the evening, they started calling us asking us who we were and what room we were in. The next morning when we went to the desk they informed us we were is a room charged to a different person and we were being charged for a different room. It got straightened out, but it was kind of a mess. There seemed to be a significant leak in the pool area as the dining space had towels and industrial fans all around to soak up the puddles. I don't think we had high expectations. Staying on the River Walk is spendy. We had a place to sleep at night and didn't spend much more time in our room than that.
Kristi
2 晚行程
10/10
Andrew
3 晚行程
10/10
We had an amazing time excellent service!
Robert
1 晚家庭旅行
10/10
Saira
1 晚行程
10/10
Front stuff was amazing and room very clean. Easy access to Riverwalk and Restaurant.
Luz
1 晚家庭旅行
10/10
Berenice
1 晚家庭旅行
2/10
I WAS NOT INFORMED ABOUT THE MY ROOM THAT I PREPAID FOR WAS NOT AVAILABLE, THE WOMAN CHECKING ME IN DID NOT INFORM ME UNTIL I WENT TO THE ROOM AND SAW IT WAS NOT THE ROOM. SHE THEN TOLD ME THERE WERE NO AVAILABLE ROOMS TILL THE NEXT DAY. THE ROOM WAS WAY SMALLER AND SHE SAID I WOULD GET A DISCOUNT, THE NEXT DAY I GOT THE ROOM I WANTED BUT NOT TILL 1PM. AND I WAS ONLY DISCOUNTED THE VALET NOT WORTH THE ROOM THAT I HAD PREPAID, THE HOTEL HAD A LEAK AND NOT SAFE AT ALL. WILL NEVER STAY THERE AGAIN
elizabeth
2 晚家庭旅行
10/10
Rigoberto
2 晚行程
8/10
Very disappointed in the breakfast . There was no bacon or sausage and the buffet seemed scaled down . No pastries to tempt me either. No bananas. We have stayed at many Hampton Inns and have had no complaints about the breakfasts. On the other hand we were upgraded to a room with the view of the river walk which was lovely . Nothing but praise for the young black man who waited on us at the desk when we checked in early on Saturday afternoon. He checked us out today , Sunday , he was joyful, personable and a great representative for your company . Wish I could remember his name!
Susan
1 晚行程
10/10
The room was exceptionally clean and it faced the waterfront. The parking was fairly priced at $25/night and the breakfast...absolutely delicious!
Yvette
1 晚结伴旅行
6/10
Karon L
2 晚家庭旅行
10/10
Veronica
3 晚家庭旅行
10/10
Howon
5 晚商务旅行
10/10
It was amazing and had a great view of the river walk.
juan
1 晚行程
10/10
Jennifer
2 晚家庭旅行
4/10
Mientras fuimos a desayunar limpiaron la recámara , se llevaron un reloj y un vaso de souvenir del baño , reportamos a la policía el incidente sin embargo no pudieron encontrar artículo. Al final recuperaron el vaso de la basura pero el reloj no fue encontrado. NO dejen cosas de valor en los baños . No fue buena experiencia , al final no ofrecieron ningún tipo de vale, aunque su póliza indica que si algo no está bien, la noche corre por su cuenta
Ruben dario
4 晚家庭旅行
2/10
I WAS REFUSED A PLACE TO STAY DUE TO MY METHOD OF PAYMENT BEING CHIME. HAVE STAYED AT A HILTON/HAMPTON PREVIOUSLY AND HAD NO ISSUES AT ALL. NOW ALL OF A SUDDEN AT CHECK IN TIME, I WAS TOLD I COULDN'T STAY THERE BECAUSE I HAD A VISA DEBIT CARD WITH CHIME BANK. MY ONLY OTHER METHOD OF PAYMENT WAS CASH. I HAD THIS RESERVATION FOR A WEEK AND I AM FROM OUT OF TOWN. I WAS NEVER INFORMED OF THIS "NEW POLICY" BY THE HILTON/HAMPTON AFFILIATED HOTELS. HAD I BEEN NOTIFIED OF THIS CHANGE, I NEVER WOULD HAVE BOOKED THIS HOTEL. LUCKLIY, I FOUND ANOTHER HOTEL ACCOMMODATION WITH HOLIDAY INN IGH HOTELS. I WAS ALSO A HILTON REWARDS MEMBER BUT I WILL NO LONGER WANT ANY AFFILIATION WITH HILTON/HAMPTON HOTELS.
真实旅客
2 晚行程
10/10
Clarissa
1 晚行程
8/10
Bobby
1 晚结伴旅行
10/10
Great stay. Comfortable beds and a good breakfast. Great views of the riverwalk and quiet atmosphere. For a hotel that aims to be eco friendly, they only has styrofoam dishes. But a great stay overall, would highly recommend.