This was our second stay at the Vespera Resort, and while we love the area and the hotel overall, this visit didn’t quite live up to our first experience.
Check-in was smooth, but we didn’t receive any assistance with our bags, which was surprising for a hotel at this price point. During our time in the patio dining area, we waited about 30 minutes without being helped, even after speaking to three different staff members. Thankfully, a team member named Mason eventually stepped in—he was kind, efficient, and truly the standout of our stay. He made sure we got our drinks and food, and his service made a big difference.
The patio area overall felt a bit understaffed and could have been cleaner. On the positive side, the Easter Sunday breakfast buffet was excellent and a real highlight of the stay.
Our room was comfortable, but for a high-end resort, I expected more attention to detail. There were no bathrobes, and we even found a toy ball near the window, suggesting housekeeping could have been more thorough.
While we still enjoyed our stay and the location is fantastic, the service fell short in a few key areas that matter when you’re paying for a premium experience. Hopefully, with a bit more focus on service and cleanliness, future visits will match the high standards we experienced the first time.