I booked the room thru Expedia and requested early check in. I bet Zen rooms are not that busy type of inn or something. They ask me to wait for an hour or two. I was hungry, tired and sleepy. I'm shaking my head with disappointment and irk. Anyway, when I got inside the room, it was an okay room for me. Not that spacious, no free bottled water, I know lots of nice hotels with the price I booked to Zen Rooms that have free bottled water and coffee. Also, no slippers, the soap container and shampoo are far with each other. I even need to step out of the shower to press the soap container. It's hassle, dark light inside the bathroom. Chairs were not cleaned up properly, the fridge have stains still. They collected 2 thousand deposit, that's a lot, compared to other nicer ones like 4 star hotels they collect 1k or 2k. Overall, I did not feel at home or welcome, I just rest anyway and did not overnight. I worked in a hotel so I have background about hospitality. Regretful