The hotel is old and historical. In its youth I imagine it was gorgeous! Unfortunately, old things take a lot of upkeep and I’m not sure this hotel gets enough. The vibe is cool but the floors are very squeaky and loud. I heard the people in the room above me until late in the night. Because the hotel backs up to a large hill, the trash pick up and recycling is in front. The morning we left, I was startled awake by the sound of so much glass being dumped into the trash truck at 6:50am. It would have been really nice to sleep in a little bit.
Katherine
Katherine,2 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 4 月 1 日
Not a good experience
Upon arrival, we are excited because it’s a very cool looking, very old hotel, but it went downhill from there. Absolutely no parking except a small area to unload your car and you are given 10 minutes. The lobby is dark and drab and uninviting. Front desk receptionist was very unfriendly.Our room on the fifth floor was painted a dark dreary color. The bathroom is so tiny, there is absolutely no room for your cosmetics. But the worst part was a wedding reception was held on the sixth floor and we were on the fifth floor. The floors squeak and cream so bad that we could hear every single footsteps. Plus they were moving furniture around and rolling carts around. Let’s just say we got no sleep that night. We complained to the front desk and we were told they would look into it. It wasn’t the wonderful experience that we expected.
Ed
Ed,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 31 日
Great spa
It was great! We had a spa day & it was amazing!!! We enjoyed the food & drinks. They were a little expensive, but read the fine print on your ticket!
Cheryl
Cheryl,3 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 29 日
Dee
Dee,2 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 21 日
Great stay. Nice historic hotel close to everything. What was nice a free huttle where ever you wanted to go
keith
keith,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 15 日
Cameron
Cameron,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 14 日
jonny
jonny,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 7 日
Brandon
Brandon,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 1 日
Dee
Dee,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 24 日
Dee VanSchoick
Dee VanSchoick,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 23 日
Sue
Sue,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 22 日
Very cool old hotel! Location so central to everything. 10 out of 10.
Cynthia
Cynthia,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 22 日
Dee
Dee,2 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 22 日
Wonderful as always
The Basin is an amazing Hotel. It's where we prefer to stay when we're in Eureka Springs.