The staff very friendly and helpful.the hotel clean and organized it was beautiful
Raquel
3 晚家庭旅行
8/10
Check-in process went great. Staff was friendly and accommodating by placing our two booked rooms on the same floor. The reason for the 4 rather than 5 star.
1- The floor in our room was soggy wet. Staff did move us to another room and there was not a problem.
2- The temperature between rooms is way different. It seems the “wet” room with the unit was way warmer than the unit we were moved to that had a the digital thermostat on the wall.
3- One 2 queen beds room was MUCH larger than the other room. There was even a couch v chair between the two and the balcony in one, you could it out and enjoy v. The other that was standing only; yet the cost is the same.
4- The parking machine was confusing. You get a ticket but you scan your card and use your debit to pay. We were under the impression we paid at the front desk. I think staff needs to explain it a little better because we weren’t the only not ones confused. The line was backed up a few cards due to confusion.
5- There were drunk people bothering families and elderly at the pool. They were taking exotic pictures and people with kids were leaving, not able to enjoy the pool with their kids due to this behavior.
6- had a Do not disturb sign on the door and at 9:45am, houskeeping knocking. Check out is at NOON. I will say, the property is clean and nicely decorated.
Jamie
1 晚家庭旅行
6/10
Mold in the grout of the shower, bed was comfortable, I had to pay 20$ just to park in hotel parking lot, this hotel is no where near Disney parks so I don’t understand reason for parking fee. I did not see this on the information Hotels.com when I booked it or I would have chosen another hotel.
Lesa
1 晚家庭旅行
10/10
Marlon
2 晚行程
4/10
Regina
1 晚行程
10/10
Ava
2 晚家庭旅行
8/10
Overall it was a pretty good stay. Bathroom was very small for three adults but we made do. There was a small tear in my bottom sheet, and the small area between the bed and wall had not been vacuumed properly. Definitely first world problem complaints. Everyone was friendly. Beware the parking, though. $20 per day, which I was not made aware of. After a 5 day visit with two cars, it added up with no money budgeted for parking so although it was fine for us, it could be a very real issue for many. Would stay again.
Michele
5 晚家庭旅行
8/10
Allen
1 晚行程
10/10
Felicia
1 晚家庭旅行
10/10
Beautiful hotel. Excellent customer service by Samantha during check in. Some areas in the room, specifically the bathrooms need a bit of TLC. There is paking fee of $20 per night.
Overall it was a great stay!!
Ingrid
1 晚家庭旅行
10/10
Yordan
2 晚家庭旅行
10/10
Michael
1 晚行程
8/10
Mehmet
2 晚行程
10/10
I booked a two night stay here for my husbands birthday
Stephanie
2 晚行程
10/10
Austin
1 晚商务旅行
2/10
We kept waiting for a crib all night when they said they were bringing one and never got it. The room is very old. My husband trusted staying here would be a great experience but it was the complete opposite.