The hotel service was totally AWESOME and made up for any type of issues we encountered. We have a couple of issues with the room but the service were on top of everything. That made a major difference in the overall experience of the hotel. It's an older hotel it seems and could use some upgrades especially for the price, the one restaurant and gift shop are extremely overpriced. However, I will admit that the drinks are good and the hotel has the BEST Key Lime pie on the island! Overall, I enjoyed my stay, the service, the beach and pool! The service members makes the hotel, from the valet to the front desk, concierge, hotel, and pool and beach service members!! 💯‼️