My stay at the hotel was fine, but when I arrived back to Spokane after a long flight from Savannah to Spokane, I had a hard time getting someone from the Ramada to pick me up. I left my car at the Ramada and was told to call the hotel when I arrived back in Spokane. After I retrieved my luggage, I call the hotel. It was cold outside, and I waited and waited. After 20 minutes or so, I called AGAIN. This time I waited inside the airport. I waited 35 minutes total, and I ended up walking back to the hotel, which I had two heavy bags with me. I'm 82 years old with a bad hip, and for the next 4 days, I couldn't put any weight on my leg. This is actually the 2nd time I've had to wait a long time for the shuttle. That time there was snow on the ground and dark, so there was no way I could walk. While I was waiting, there were all kinds of shuttles from various hotels picking up their customers. I always stay at the Ramada when I travel, and I suggest that during the day they have someone who can drive to the airport to pick up travelers.