I called before my stay to confirm if I needed a physical card or if I could pay with Apple Pay. I was told I needed a physical card, but that it would not be charged until checkout. When we arrived, the front desk stated that only the card on file would be charged at checkout, and that the physical card would not be used at all. Despite this, the physical card was charged multiple times during the stay.
On top of the billing issues, the overall experience was extremely disappointing. Policies were inconsistent, and each employee gave a different answer while blaming others. The staff was rude and unprofessional.
Housekeeping did not clean the rooms or provide towels even when requested. Their carts were often left blocking hallways while staff spoke loudly on the phone using vulgar language.
The hotel itself was poorly maintained. The bathtub spigot was loose and unstable, the only luggage cart was broken, the hallways (other than the first floor) were dirty, bed frames had holes, duvets were missing covers, and there were crumbs on the beds.
This was an unacceptable stay. I will not return to Comfort Inn and cannot recommend it to anyone.