Came into town for Summerfest and this was the only reasonably priced hotel left that accepted dogs. The hotel overall appeared to be well maintained, but I had some issues. The elevator had a strong urine odor and was visibly dirty, as was the hallway carpet. The air conditioning in my room sucked! It seemed to turn off intermittently and would only run on fan mode, which left the room feeling humid and uncomfortable. Sleeping was difficult because of how warm and sticky the air became overnight. The fitness facility was just okay. While I appreciated having access to it, there was a hole in the ceiling with water dripping and it didn’t feel safe. I just rushed my workout to get out. That said, the one thing that truly made a positive impression was the exceptional customer service. From check-in to the daily greetings from the front desk team, everyone was friendly, helpful, and incredibly welcoming to both me and my puppy. Their warmth and professionalism really stood out. While I was disappointed by the cleanliness and A/C issues, I would consider returning because of the staff. The service was top-notch, and with a few improvements, this hotel could be a great place to stay.