Well first off, I had 2 rooms reserved, but when I arrived they only had me down for one room. Then I was advised that there was a $10 per day parking fee. Which I didn't understand because they have a wide-open uncovered/open parking lot in the front of the Hotel like most hotels and there was NO Valet parking, so I don't understand that per day charge. I was livid but was like oh well, and accepted the fact that I'm being charged for self-parking. Next thing was the TV in one of the rooms did not work. So, after 24hrs we requested to be moved to another room. There's only one exit/entrance to the hotel and they only have (2) elevators. We were on the 8th floor and one of the elevators only went up to the 5th floor for the first 2 days we were there. Finally, as I'm checking out they were about to charge me for 2 cars, after I CLEARLY stated at check-in that we only had ONE car. We drove 11hrs from Central Texas for a family reunion & this is NOT what I expected. We had (3) other groups of family members that were staying at this hotel & experienced similar issues during their stay as well.
