The bar staff were super friendly. The breakfast was delicious. The number of added charges are ridiculous, and the front desk staff was super slow.
Jessica
1 晚商务旅行
10/10
BEST STAFF BEST HOTEL! i will be back! Most incredible experience i have ever had. it is a MUST stay.
Jessica
2 晚行程
10/10
Muy excelente
Edgar
2 晚行程
10/10
So far I love this hotel.
I am so glad I found it. Everyone is very helpful and the property is very nice.
Daniela
3 晚行程
10/10
Une seule nuit mais tout a été parfait, de la chambre, au dîner au restaurant en hauteur, à la gentillesse du personnel.
Julien
1 晚行程
8/10
Bom para quem gosta de ficar na Aldeia Zama e não na praia, e sem gastar muito.
Walter
2 晚家庭旅行
10/10
Luba
6 晚行程
10/10
This boutique hotel was so beautiful. I found it on TikTok. It was surrounded by greenery. I will most definitely book again if I travel back to Mexico
Porche'
5 晚浪漫旅行
10/10
Staff was great!
Ubaldo
2 晚家庭旅行
8/10
The hotel itself was beautiful, felt like I was living in the jungle. The pool was also clean and heated. The staff was very responsive over text, I think they could be a little more enthusiastic in person tho. The room was nice too, the bed was comfortable, the shower was nice, and we had a nice outdoor seating area with a tub. Unfortunately, the bedding and towels had stains. Every day when we asked for housekeeping the bed was made but sheets were not changed and we continued to sleep in stained sheets we had been using since we got there. We did at one point also stopped getting running water but that was fixed by the time we got back at night. One sliding door in the bathroom which led outside did not lock and when we asked the front desk guy about getting that fixed nothing was done about it. Lots of reviews said the beach club was also included for free (which i also confirmed on text) but unfortunately we had horrible experiences at orchid beach Tulum as they incorrectly told us we had to reserve and have a minimum spend of $1000 pesos to use the area. Servers Jonathan and Nelson were horrible at the beach club. Roger and the manager were nice. Overall id give this place an okay rating. Beautiful but wouldn't stay again. I wouldn't say this lives up to a 5 star hotel standard.
Rameen
7 晚浪漫旅行
10/10
Simon
6 晚行程
10/10
Jason A
4 晚行程
8/10
Aleksandra
2 晚行程
10/10
Mekhala
4 晚行程
8/10
Very nice boutique hotel. A lot of privacy
Tomasz
3 晚家庭旅行
10/10
Pranee
2 晚行程
10/10
The staff were friendly and attentive, always ready with recommendations for local spots. They also helped organize and recommended activities which added to the whole experience. The on-site restaurant served delicious, locally inspired meals; breakfast with fresh fruits and tropical juices was a highlight.
If you're looking to disconnect and immerse yourself in nature, this hotel is a gem. I’d definitely recommend it to anyone craving a tranquil, authentic jungle experience!"
Mandy
5 晚家庭旅行
10/10
Very nice place
Cassandra
4 晚行程
8/10
The property was beautiful, however the air conditioner was out when we first booked in the room. The staff was excellent (only the ladies, the men were a little rude). Very quiet place for me and my husband to enjoy our honeymoon and away from the party scene. If planning to stay here please know that this hotel is not to close to the party life and is more of a quiet place to enjoy and stay.
Jesus
3 晚浪漫旅行
10/10
Violeta
3 晚行程
10/10
Increiblemente limpió y te sientes en un ambiente muy tranquilo y relajado. Envuelto en la selva y con todos los servicios. Las albercas increibles con agua templada. Definitivamente regresare.
Alicia carolina
2 晚家庭旅行
10/10
My wife and I are nature lovers and the Orchid house is exactly what we were looking for.
The minute we walked in thru the door it took our breath away. No to mention the staff was beyond helpful and amazing.
We definitely be back