We chose the garden suite. Unfortunately we were not able to use the separate outdoor tub but would havebif we had time. We are dinner at the "Nest". It is located at the rooftop of the hotel. Great food and service. The place was amazing. You felt like you were in the jungle but not really. The plants and natural materials made it so pretty.
Carolyn
Carolyn,2 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 22 日
Staff was very friendly and all around great. They are very accommodating for whatever you need. Not far from anything around the city.
Creishawn
Creishawn,7 晚结伴旅行
Expedia真实住客点评
8/10 很好
2025 年 4 月 17 日
Good
Jedediah
Jedediah,2 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 17 日
Room was clean and very well maintained! Very quiet and peaceful area that was nice to enjoy some time at the hotel as part of our trips. We loved our room that had an amazing shower and then an outdoor bath to relax and listen to the jungle. The staff are extremely nice and go over and above to help you out. Don't skip on this one!
Neil
Neil,3 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 9 日
Tulum is beautiful, but it is limited in transportation options. There are only rental cars, bikes, or motorcycles available.
Irina
Irina,4 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 8 日
Vivian
Vivian,3 晚结伴旅行
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 4 日
Jared
Jared,4 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 3 月 27 日
The pictures were misleading, it seems like it’s been lacking in maintenance for some time. I wish the rooms had a better smell, felt damp at night. The sheets had some stains on them. The hotel is in a safe area, but it is also lacking in curb appeal. Definitely felt far from everything and left one night early to go to a hotel on the beach. The only plus was the food which was excellent.
Michelle
Michelle,3 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 3 月 22 日
Excellent service
RICHARD
RICHARD,1 晚行程
Expedia真实住客点评
6/10 好
2025 年 2 月 25 日
It’s fine
The bar staff were super friendly. The breakfast was delicious. The number of added charges are ridiculous, and the front desk staff was super slow.
Jessica
Jessica,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 21 日
Incredible place! Must Stay!
BEST STAFF BEST HOTEL! i will be back! Most incredible experience i have ever had. it is a MUST stay.
Jessica
Jessica,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 17 日
Muy excelente
Edgar
Edgar,2 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 2 月 14 日
So far I love this hotel.
I am so glad I found it. Everyone is very helpful and the property is very nice.
Daniela
Daniela,3 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 2 月 13 日
Une nuit et un dîner en couple parfaits !
Une seule nuit mais tout a été parfait, de la chambre, au dîner au restaurant en hauteur, à la gentillesse du personnel.
Julien
Julien,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 1 月 26 日
Bom para quem gosta de ficar na Aldeia Zama
Bom para quem gosta de ficar na Aldeia Zama e não na praia, e sem gastar muito.
Walter
Walter,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 6 日
Luba
Luba,6 晚行程
Orbitz真实住客点评
10/10 绝佳
2025 年 1 月 3 日
This boutique hotel was so beautiful. I found it on TikTok. It was surrounded by greenery. I will most definitely book again if I travel back to Mexico
Porche'
Porche',5 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 2 日
Staff was great!
Ubaldo
Ubaldo,2 晚家庭旅行
Expedia真实住客点评
8/10 很好
2025 年 1 月 2 日
The hotel itself was beautiful, felt like I was living in the jungle. The pool was also clean and heated. The staff was very responsive over text, I think they could be a little more enthusiastic in person tho. The room was nice too, the bed was comfortable, the shower was nice, and we had a nice outdoor seating area with a tub. Unfortunately, the bedding and towels had stains. Every day when we asked for housekeeping the bed was made but sheets were not changed and we continued to sleep in stained sheets we had been using since we got there. We did at one point also stopped getting running water but that was fixed by the time we got back at night. One sliding door in the bathroom which led outside did not lock and when we asked the front desk guy about getting that fixed nothing was done about it. Lots of reviews said the beach club was also included for free (which i also confirmed on text) but unfortunately we had horrible experiences at orchid beach Tulum as they incorrectly told us we had to reserve and have a minimum spend of $1000 pesos to use the area. Servers Jonathan and Nelson were horrible at the beach club. Roger and the manager were nice. Overall id give this place an okay rating. Beautiful but wouldn't stay again. I wouldn't say this lives up to a 5 star hotel standard.