The bar staff were super friendly. The breakfast was delicious. The number of added charges are ridiculous, and the front desk staff was super slow.
Jessica
Jessica,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 21 日
Incredible place! Must Stay!
BEST STAFF BEST HOTEL! i will be back! Most incredible experience i have ever had. it is a MUST stay.
Jessica
Jessica,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 13 日
Une nuit et un dîner en couple parfaits !
Une seule nuit mais tout a été parfait, de la chambre, au dîner au restaurant en hauteur, à la gentillesse du personnel.
Julien
Julien,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 1 月 26 日
Bom para quem gosta de ficar na Aldeia Zama
Bom para quem gosta de ficar na Aldeia Zama e não na praia, e sem gastar muito.
Walter
Walter,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 6 日
Luba
Luba,6 晚行程
Orbitz真实住客点评
10/10 绝佳
2025 年 1 月 3 日
This boutique hotel was so beautiful. I found it on TikTok. It was surrounded by greenery. I will most definitely book again if I travel back to Mexico
Porche'
Porche',5 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 2 日
Staff was great!
Ubaldo
Ubaldo,2 晚家庭旅行
Expedia真实住客点评
8/10 很好
2025 年 1 月 2 日
The hotel itself was beautiful, felt like I was living in the jungle. The pool was also clean and heated. The staff was very responsive over text, I think they could be a little more enthusiastic in person tho. The room was nice too, the bed was comfortable, the shower was nice, and we had a nice outdoor seating area with a tub. Unfortunately, the bedding and towels had stains. Every day when we asked for housekeeping the bed was made but sheets were not changed and we continued to sleep in stained sheets we had been using since we got there. We did at one point also stopped getting running water but that was fixed by the time we got back at night. One sliding door in the bathroom which led outside did not lock and when we asked the front desk guy about getting that fixed nothing was done about it. Lots of reviews said the beach club was also included for free (which i also confirmed on text) but unfortunately we had horrible experiences at orchid beach Tulum as they incorrectly told us we had to reserve and have a minimum spend of $1000 pesos to use the area. Servers Jonathan and Nelson were horrible at the beach club. Roger and the manager were nice. Overall id give this place an okay rating. Beautiful but wouldn't stay again. I wouldn't say this lives up to a 5 star hotel standard.
Rameen
Rameen,7 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2024 年 12 月 30 日
Simon
Simon,6 晚行程
Orbitz真实住客点评
10/10 绝佳
2024 年 11 月 26 日
Jason A
Jason A,4 晚行程
Expedia真实住客点评
8/10 很好
2024 年 11 月 13 日
Aleksandra
Aleksandra,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2024 年 11 月 10 日
Mekhala
Mekhala,4 晚行程
Expedia真实住客点评
8/10 很好
2024 年 11 月 7 日
Very nice boutique hotel. A lot of privacy
Tomasz
Tomasz,3 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2024 年 11 月 1 日
Pranee
Pranee,2 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 10 月 26 日
The staff were friendly and attentive, always ready with recommendations for local spots. They also helped organize and recommended activities which added to the whole experience. The on-site restaurant served delicious, locally inspired meals; breakfast with fresh fruits and tropical juices was a highlight.
If you're looking to disconnect and immerse yourself in nature, this hotel is a gem. I’d definitely recommend it to anyone craving a tranquil, authentic jungle experience!"
Mandy
Mandy,5 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2024 年 9 月 3 日
Very nice place
Cassandra
Cassandra,4 晚行程
Expedia真实住客点评
8/10 很好
2024 年 8 月 20 日
The property was beautiful, however the air conditioner was out when we first booked in the room. The staff was excellent (only the ladies, the men were a little rude). Very quiet place for me and my husband to enjoy our honeymoon and away from the party scene. If planning to stay here please know that this hotel is not to close to the party life and is more of a quiet place to enjoy and stay.
Jesus
Jesus,3 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2024 年 8 月 8 日
Violeta
Violeta,3 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 8 月 5 日
Increiblemente limpió y te sientes en un ambiente muy tranquilo y relajado. Envuelto en la selva y con todos los servicios. Las albercas increibles con agua templada. Definitivamente regresare.
Alicia carolina
Alicia carolina,2 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2024 年 7 月 31 日
My wife and I are nature lovers and the Orchid house is exactly what we were looking for.
The minute we walked in thru the door it took our breath away. No to mention the staff was beyond helpful and amazing.
We definitely be back
raul
raul,1 晚家庭旅行
Expedia真实住客点评
2/10 很差
2024 年 7 月 31 日
I do not recommend. I booked a two night stay and thankfully It was only for two nights. I was blind sided at check in where I was completely disrespected by management and employees as a guest/customer traveling from the U.S. unfortunately customer service does not go far at this place or in Mexico as they seek to take advantage of foreign travelers. Their policies are hidden and confusing, falsely advertised and expect to pay more fees on arrival. They then proceeded to tell me my room is no longer available due to an “issue” with the room. They said I would need to pay for two separate rooms at this point and I had already paid nearly 500$ for the master suite which I would no longer get to experience. The manager had no respect and rolled her eyes at us. It’s slow season for them and they clearly are trying to make any amount of money they can. They charge you for using anything in the room, absolute joke. They hold 55$ per night on your card for “security” on top of all the non sense fees and charges they already tac on. The reviews online are misleading. Terrible management, terrible ownership. Disgrace. I would never return to this place or Tulum in that fact. Overpriced for low quality experiences. The management at this place would not even be considerate and coming to an agreement to resolve my issues. They are super unprofessional. The place is not even nice lol, my bed was dirty had holes/ brown stains, such a joke. Toilets smelt awful, hot water barely worked.
Christopher
Christopher,2 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2024 年 7 月 18 日
Everyone was so friendly and this hotel is beautiful. Gives you a classic jungle experience. 5 stars for everything!
Kenny
Kenny,1 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 7 月 15 日
This was an amazing experience- truly unique. Our room was like a fantastic tree house. The bedding was lush and so comfortable. All of the staff were so accommodating and truly welcoming.