Nice hotel with a lot of amenities, wonderful customer service
KARELIA
KARELIA,3 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 6 月 16 日
I was a little bummed that the whirlpool and restaurant were closed upon arrival. It didn’t state when booking that it would be closed.
Megan
Megan,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 16 日
真实旅客
1 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 6 月 16 日
Hotel is just ok, my room was pretty dirty , carpet looks like they never cleaned it up. Plugs didnt work. during my 4 days nobody come to clean the room.
Katarzyna
Katarzyna,4 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 6 月 16 日
Decent-ish
Not awful. Staff was very friendly & attentive especially the night girls that were there. We were here for my daughter’s cheer competition so as a group we had 3 total rooms. 307, 305, 428. There was some trash stacked next to trash cans when we first arrived that slightly had a foul odor. As soon as we checked into my sisters room and went to open fridge the the whole door came off, no fix just told to email pictures. (305) Shower was dirty and seemed like it needed to be cleaned thoroughly & re caulked. Could’ve been black mold it was so disgusting honestly. (428) We resorted to using one of the other rooms we had to shower to avoid it. Doesn’t state that jacuzzi is out of service online so that was a disappointment. Pool is also uncomfortably freezing & the towels don’t get refilled often if ever. I only seen towels one time in the 2 nights I was there.
真实旅客
2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 15 日
The only complaint was the hot tub and water slide not working
Danielle
Danielle,2 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 6 月 14 日
Wondwossen
Wondwossen,2 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 6 月 13 日
Pictures can be deceiving. Nothing was as pictured. Everything outside of the lobby was incredibly run down. Our room was very dirty. The beds were clean but that was about it.
We were offered go switch rooms for our second night, but judging by the hallways I wasn’t confident it would be any better and moving 3 children at 10pm is not ideal. Definitely not worth the price of the room.
Brooke
Brooke,2 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 6 月 12 日
It was okay
Bathroom was not cleaned properly. Pool is not as the picture on the hotel.com
Luis
Luis,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 11 日
I’ve done quite a lot of hotel stays here in Grand Rapids over the past 18 months. My stay at Sonesta ranks at the top. The customer service and security of the hotel was comforting. The rooms were very clean and neat. The shower had actual water pressure, something none of the other hotels seem to have which I appreciated more than anything. I would recommend this hotel for anyone and especially for any family looking for a comfortable and friendly stay with a safe and clean environment surrounded with excellent shopping and food choices.
Jordin
Jordin,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 9 日
Douglas
Douglas,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 9 日
This hotel was really comfortable and nicely decorated. I couldn't believe how quiet it seemed when we were in our room!
Teresa
Teresa,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 8 日
Bed was comfortable. Linens were clean. There was a hair in the shower on the stall wall. Key cards did not work well. Had to have new cards. Air conditioning unit was pretty loud.
Stephanie
Stephanie,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 8 日
Check in went great. We had the 2 Queen Kitchenette Suite. Highly recommend this room for families. They rooms are a bit older and and it definitely shows. Our pull out couch bed was dirty when we pulled it out and we had no bedding for it. We tried calling to the front desk and our phone didn't work. We went down to the pool and that was the highlight. Temperature was good and love that they have a section that is 1 foot deep that is great for kids. We went to the front desk and asked for a full set of bedding for the pull out in our room. Housekeeping came with only a fitted sheet and a sheet that was to small for the bed. We asked for pillows and that took forever and she had an attitude. We didn't even bother asking for the thicker blanket we just split the bedding.
The pool was closed our second day and that was out their hands but definitely frustrating. However they got it up and running in the evening so we did get to play.
Katelyn
Katelyn,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 8 日
Review
Bathroom exhaust fan ran constantly, and no wall light switches. Had to turn on and off lights from the light fixture.
mark
mark,2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 8 日
It was a nice hotel.
Portia
Portia,1 晚结伴旅行
Hotels.com真实住客点评
6/10 好
2025 年 6 月 8 日
Its a older hotel possibly in transition of new owners idk. Pool was cold, hotub was not warm at all. Water from a faucet is warmer then both. Overall room was spacious and enjoyed that. Couch cushion had stains, food under hidabed. Would probably stay again if only for a day or two.
Jonathan
Jonathan,2 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 6 月 7 日
真实旅客
1 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 6 月 6 日
The air conditioner made a loud squeeling sound that woke us up multiple times during the night, the pool slide was not open, and the hot water did not work consistently, and there were people smoking marijuana outside.
真实旅客
4 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 6 日
Okay for a quick stay….
The exterior appearance was a bit questionable/concerning, but inside lobby & the room were better. The room carpet had water damage, which wasn’t a good look, but there was no odor.
One of the bottles of water was opened & half of it was gone….
Octavia
Octavia,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 6 日
Would stay again if I needed too
Hotel was pretty good. The first room that they gave us wasn’t clean, there was like a blood stain or could have been wine on the mattress pad. We check everywhere for cleanliness but the hotel manager and her crew were very helpful and accommodating. She gave us a brand new room and upgraded us as well and gave us free food vouchers to the
Chantel
Chantel,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 3 日
Matt
Matt,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 2 日
Nice night
My stay was for business. The hotel is located directly on 28th St close to anything you may need such as food, department stores, gas stations or anything else you could think of. The staff was busy on the phone when I arrived and he even took the time to pause his conversation and get me checked in because he knew it would continue to be lengthy. The one thing that I didn't enjoy was the ease of use of the television and working the local channels. Because of how cumbersome it was for me I found a channel I enjoyed and left it there.