I don’t mind that the hotel is old or under renovation—that’s understandable. The real issue is the staff, who clearly need proper customer service training.
I chose this hotel only for its location and to get some rest during my trip. On my first stay, I arrived at 2:00 a.m. and ignored the receptionist’s rude attitude, assuming it was due to the late hour.
However, on my return, I arrived at 5:00 a.m. and encountered the same receptionist with the same poor attitude. After waiting over three minutes at the door with no assistance, she complained when I opened it myself.
When I asked for water for two rooms (six people), I was told only four very small bottles were allowed—no exceptions—so I had to drink tap water. I was also denied late checkout, couldn’t get more water, and even coffee was unavailable at 9:00 a.m. with no effort to restock.
Overall, the experience was frustrating and humiliating. I would not recommend this hotel, especially if you expect basic respect and service.
