Upon arrival the ground looked beautiful. Inside the lobby you could tell that a ton of upgrades had been done it was gorgeous. The pool and outside bar area was very nice. However, THAT'S where the niceness ended. I went to guest services 3 times. We checked in @ 7:30pm and given room 5412. The hallway looked like we were walking the green mile and smelled like wet cigarettes. We got to the room and the door was ajar, I pushed it open, and the room wasn't clean so I took a video as proof. So, I went to the front desk for a different room and was given 5322, get to the room and the key didn't work at the door. Now I'm upset, I went BACK to the front desk and was given 5325. It looked NOTHING like the photos. We felt like we were visiting someone in prison. It was just grey paint over a raw brick structure. The only decor were 2 small pictures on the wall over both queen beds nothing else. No small table or chair to sit in. Company had to sit on our bed, 1 small trash can, 1 standing lamp for the room. No decor in the bathroom area either. The thermostat would change on the A/C, it was either you freeze or turn it off. The only good thing was the hotel was next to the venue we were going to that night other than that it was all terrible. Will I stay there again... hell to the nawl; won't get me again, period! Check The Humane Society they may have better rooms than this place. the website lied. I would show you but I can't upload my videos! Just Don't Do It!