It was a last minute booking so an hour prior to arriving I called to make sure the reservation was there and my husband and son would have no issues. The hotel confirmed it and the front desk even spelled my husbands uncommon first name to me when I initially provided only the last name. When my husband arrived, they stated there was no reservation, extremely frustrating. Secondly I understand that photos are never what they really appear to be, but this was truly a catfish situation. Hotels.com, there should be some sort of policy for photos that are published or a validating process for the photos that are used. This Holiday Inn is not what you would expect from a real holiday inn and after some research sure enough it’s not. It was purchased by someone and has their DBA (Doing business as) Holiday Inn. Hotels.com, you should make this hotel list their real name (even Apple Maps list their real name) so your other customers aren’t bamboozled.
Hau
Hau,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 18 日
Cynthia
Cynthia,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 9 日
Jonathan
Jonathan,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 8 日
Douglas P
Douglas P,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 1 日
Joshua
Joshua,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 28 日
Quite nice and clean service were very nice
It was great and comfortable. I just hate. I had to leave a day early. I had paid for the four days, but I had to leave a day early.
Shelley
Shelley,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 27 日
Sarah
Sarah,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 5 月 25 日
I paid for a King Suite and ended up in a King Standard room. The room smelled liked baseboard glue/elevator shaft hydraulic oil. They offered the room across the hall but we preferred the glue to the musty smell of the other one. If they can fix the odors then it's a pretty decent place.
John
John,2 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 5 月 25 日
Great stay. Will definitely be back.
Lisa
Lisa,2 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 5 月 24 日
Bed was great. Pillows were great. Room was just fine.
The elevator needed clean. They were dirty inside. Breakfast was good.
Linda
Linda,4 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 5 月 22 日
I stayed here twice, it is comfortable stay. I really liked that breakfast was early too since I am an early morning person.
joseph
joseph,1 晚家庭旅行
Expedia真实住客点评
8/10 很好
2025 年 5 月 20 日
Dion
Dion,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 5 月 20 日
This place has deceiving ratings and pictures. Not one picture matches this hotel. The rooms are full of mold and the odor will make you sick. I will never stay at another Holiday Inn again after this experience. The staff was very pleasant however the mold in the room was a huge health factor and the health department should really close them down.
Adrian
Adrian,2 晚家庭旅行
Expedia真实住客点评
2/10 很差
2025 年 5 月 18 日
My absolute worst experience I have ever had with Holiday Inn. I don’t know how this place has an 9.0 excellent in reviews. First of all the rooms outside have an extremely bad odor of humidity in the rooms. Second, there was really bad mold in our room. You could see all the mold around the room but specially in the back boards of the beds. I complained about it to the front desk person and he just confirmed it that the outdoor rooms do have them and thank you for bringing it up yo him. Like really, you already knew about but yet you guys don’t take care of it. We were out in Port Arthur for my boys soccer tournament and most of the team reserved to stay at this place going based on the reviews. I can tell you everyone had something to complain about this hotel. Staff I can say were very helpful and did their best in trying to help.
Angela
Angela,2 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 5 月 18 日
Lizeth
Lizeth,2 晚行程
Expedia真实住客点评
8/10 很好
2025 年 5 月 18 日
It was ok, but I’ve had better!
The room was smaller than what the picture showed. Room had a funny smell, could be due to it was located by the pool and it was very humid outside. I didn’t like that I booked two rooms with the same amenities but when I got to the hotel, my other party was split from us and stayed on the opposite side of the building. I made the reservations together for a reason.
Starleisha
Starleisha,1 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 5 月 13 日
Clean and friendly, but no hot water
The hotel and room were clean and the staff was very friendly. But the WiFi was near impossible to connect to and I wasn’t given directions on how to connect. The hot water took a very long time in the shower and was only warm.
Amy
Amy,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 12 日
Staff was nice every last person I came in contact with. Hotel was nice and clean and breakfast was good had many options to choose from.