The hotel is dated and in need of some furniture and flooring upgrades or a good cleaning. This was my 2nd year staying during the Cincinnati Music Festival. The customer service at the desk (at all times, day/night) was excellent, with a friendly, patient, and resourceful staff. The cleaning staff was also very professional. You have to ask for towels and other room amenities (coffee, cups, little things) and that may be due to this economy. One of the air conditioning units was leaking water and subsequently pooled all over the carpet until it eventually reached the middle of the sitting area after 3 days. The hotel staff didn't seem to be concerned about it, but also said the hotel was sold out, so there wasn't much they could do. The elevator situation (use/access) was a lot better than last year and at least 4 were working! Overall, it was a great stay, but going across the street to the Hyatt to visit a few friends, the Hilton is in need of an upgrade or at least a shampoo and a little paint and wipe down. The restaurant is still in the top 10 when it comes to hotels.