After a delayed flight, we arrived at the hotel for check in. The front desk staff demanded a $100 in cash, saying if we didn’t have cash, we could not check in. We were surprised and stated we prepaid for our room and this hotel has never before required a large cash sum at check in. The front desk staff said the property was purchased by new owners and we either had to come up with $100 cash or he would not check us in. He refused to call a manager, refused to put the deposit on our bank card and refused to refund our prepaid room. He demanded that we use the ATM they have provided in their lobby. When we pointed out that the ATM screen said it was out of service, he said he couldn’t help us and it wasn’t his fault, it was ours for not reading some very obscure fine print in the reservation details. Very disappointing and we were left stranded in the middle of the night after traveling for 20 hours home from a trip overseas. The manager has yet to call us back after two days and we have not received a refund for a hotel stay they refused to let us use. We will never use this hotel again. It’s a shame because it used to be a great deal in the heart of the city and we’ve stayed there several times in the past.