Nice hotel with really nice pool area. Very nice employees at the front desk. We got there at 11am and asked if we could pay extra to check in early. She said she had a deluxe room that we could get into now for $50 more. That was worth it to us as we were tired and wanted to take a nap so we paid the extra. There were a lot of people sitting in the lobby with their suitcases and we definitely didn't want to do that so we really appreciated the early check in. The deluxe room was really big and nice. Love the big bottle of shampoo and conditioner they had in the shower and the lotion in the bathroom. The only downside was the ice maker didn't work on our floor. We had to go down a floor every time we wanted ice. I talked to a man from a few floors up and he said theirs didn't work either and he had to go down a floor also to get ice. We caught the shuttle to the airport which was great. I wish they had a line for the shuttle though. We were outside early waiting and a big group came out at the last minute and went in front of everyone else. My husband and I got the last 2 seats on the shuttle even though we had been out there waiting for 15 minutes. Driver was great though. I would definitely stay here again though.
Susan
1 晚行程
10/10
It was amazing
Emma
1 晚行程
8/10
The rooms were dated and needs remodeling.
Giovanni
2 晚家庭旅行
10/10
Jamie
1 晚行程
10/10
ARTEMIS
1 晚行程
10/10
My experience was Amazing.
Mayte
1 晚家庭旅行
6/10
Location is great.
Room was dated and a bit shabby.
Free wifi was very slow. “Premium” paid WiFi wasn’t much better.
Breakfast was very expensive for what it was.
Wouldn’t recommend this place, lots of better options nearby.
真实旅客
1 晚商务旅行
10/10
The hotel not only had a gift shop, but a full service coffee shop with breakfast and lunch food, snacks, etc. Although it was pricey and included a gratuity for every purchase, it was very convenient.
They have a gorgeous proporty inside and out with a huge lobby and even bigger pool area.
Concierge was super helpful and we loved that there was a free airport shuttle and also a contracted transportation company that could take us directly to the Miami Cruise port.
We would definitely stay again!
Tiffany
1 晚家庭旅行
6/10
Very expensive
Herman
1 晚行程
10/10
Kept up to the Hilton standards. Great convenience with airport shuttle
Lazarus
1 晚家庭旅行
10/10
Phalicia
1 晚行程
4/10
The hotel needs a serious upgrade. Towels old and nasty. Bedding too. The hotel have a prom event and was not parking available and a ridiculous line to get in to the hotel. Plus the $30 charge for parking is ridiculous. Is a lot of more hotels closed to the area way better. I will never ever again book here
Keila
1 晚家庭旅行
10/10
Rafaela
1 晚行程
4/10
I was hospitalized for 4 nights, I asked for room service 3 times, but they didn't do it even once.
Ana M
4 晚家庭旅行
10/10
Roger
1 晚行程
10/10
Peter
1 晚行程
6/10
We had to be moved to another room. Air was hardly working and phone would not work.
Marilyn
1 晚家庭旅行
10/10
Porsha
1 晚行程
8/10
Alphenis
1 晚商务旅行
6/10
Ants in the bed
Pamela
1 晚家庭旅行
6/10
Looking at me you would not know I have a disability. I stood in line waiting to register for check in. The guest service rep asked me if I had a question. I told her what I wanted then she walked away and made me wait for the another rep. The other rep walked away as if she was helping someone and never came back. The rep helped 4 other ppl until someone who was in line said, were you next. I waited 30 minutes. She did not assist me until someone else noticed I wasn't being helped. Mysteriously a new rep was at the counter and checked me in with no problem. I'm not going into details regarding my disability but I was in a lot of pain standing there waiting. We went outside to order a drink and was told it was contactless. We asked if it could be charged to the room. She said no. We went back later and over heard someone at the bar outside being told they could charge to the room