5 out of 6 people on staff was great. The lady that help at the breakfast bar was outstanding. Now, this guy by the name of Joel was horrible. His customer service skill are the worse. He was extremely rude and unhelpful. I almost check out the first night because of how confrontational he was. The paking situation us indescribable inconvenient. When we first got there my daughter went to the restroom, turning on the light, and the lights were flickering like it was possessed. During our showers the water would turn from hot to cold, cold to hot, very frustrating. The cleaning smell was so strong it gave my wife a headache. Even with as nice as most of the employees are, we would n3ver stay here again.