Overall nice hotel in a good location for concerts but definitely room for improvement.
The staff were excellent and very helpful. The room was quite small inside with not a lot of room to move around or get luggage trolley in. The room itself was dusty and the carpets were outdated and dirty.
The shower was nice, although quite narrow.
The pool was ice cold but the hot tub was decent. There is only one set of elevators for each tower, resulting in very long wait times and unless you were quick to jump in the elevator, you risked losing an arm trying to hold the door open.
The Parkade is under construction, and as a result was quite difficult to navigate, however, it is nice to know that they are upgrading it for safety in the future.