Let's see. 3 AM the first night, the room across the hall was breaking glass and people pounding on the door. 20 minutes later, the fire alarm went off for 20 minutes and the fire department arrived. The next day, the fire alarm was pulled again. Three police cars were present.
The room had bed bugs crawling on the wall as well, but I don't think the police were there for the bugs.
Stay somewhere else.
scott
scott,2 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 12 月 9 日
The room smells like cat piss in the store did not work they kept smoking in a fire alarm kept going off. Cat woke up in the middle of the night because of fire and the alarm kept going off the next day when I try to report how the wrong smell they gave me carpet freshener and the smell stay there there were cat hair all under the bed. Wasted my money going grocery shopping to cook breakfast on Saturday and they're not even use the food because the stove did not work and lack of things and items they do not have
Antoinette
Antoinette,2 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 12 月 8 日
First room was still dirty upon check in. Second room I woke up with a roach and its hatched egg in bed with me. I absolutely will not be staying there again. Ruined my birthday trip.
Michelle
Michelle,2 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 12 月 8 日
Never using hotels.com again. No one covered what I went through to stay at the hotel
GABRIEL
GABRIEL,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 12 月 7 日
Hotel smelled like cat piss everywhere. Hotel keys would barely ever work. People that stay there are super noisy and it sounded like people moving furniture around at all hours of the day above me. Hotel staff was friendly, but definitely never staying here again!
Brett
Brett,1 晚商务旅行
Hotels.com真实住客点评
2/10 很差
2025 年 12 月 1 日
Whole point of getting room here was because of the in-room-kitchen and the cookware that was stated to be provided for their guests but after 2 days no effort was made on providing any cook amenities such pots, pans, etc. after several request were made. Also there was no toilet paper or shampoo and when the front desk was called they said come down and get it yourself. Had to go and buy our own cookware.
Anthony
Anthony,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 30 日
Gerardo
Gerardo,3 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 11 月 26 日
This place was infested of cockroaches super dirty.
Armando
Armando,1 晚结伴旅行
Hotels.com真实住客点评
2/10 很差
2025 年 11 月 25 日
Roaches
Alvin
Alvin,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 25 日
this chain is always my favorite to stay in san bernadino area, its a hidden gem, the staff is always very nice and welcoming, we have yet to stay long enough to use the kitchette but everything is always wonderful here, parking is easy and always available
daniela
daniela,2 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 16 日
robert
robert,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 2 日
marissa
marissa,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 10 月 25 日
Parking was easy. They don’t clean rooms frequently.
Chad
Chad,15 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 10 月 20 日
Parking was easy to find..
Chad
Chad,5 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 10 月 20 日
Terrible service from the night person in charge
This was a terrible decision, I booked my room just before midnight and 35/40 min later I called as I was driving there and the lady that answered the phone told me I was a no show and she WOULD NOT Check me in even if she could.
I explained to her that made reservation about a hour ago so not sure why should call me a no show. She should’ve realized that the reservation just came through and put the keys to the side for the person that paid to get the room but instead she said and said get your refund from whoever you booked it through and go somewhere else.
Damon
Damon,1 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 10 月 9 日
We had a nice time
Phil
Phil,3 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 10 月 6 日
Erika
Erika,1 晚结伴旅行
Hotels.com真实住客点评
2/10 很差
2025 年 10 月 3 日
I already have a ticket with customer support on this hotel
Jose
Jose,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 10 月 1 日
Chad
Chad,3 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 9 月 29 日
The halls smell terrible. The room is
Lucy
Lucy,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 9 月 29 日
They DO NOT clean your room weekly. You damn near have to begg them to clean it.
Chad
Chad,12 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 9 月 25 日
They put Our booked room to "NO Show"
We got this holel very late about 1am. And because of we got late, they put us as "no Show", and wasn't able to get a room. After negotiating to Hotel.com online help support for an hour, finally they removed "no show" and this hotel was letting us to stay the room we already booked and paid. It took us another extra one hour, so finally we were able to get a room to sleep at about 2am.
Masashi
Masashi,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 21 日
Omar
Omar,1 晚行程
Expedia真实住客点评
4/10 尚可
2025 年 9 月 21 日
Bad housekeeping service
Housekeeping didn’t clean my room, even though I had been there for a month. They kept telling me my room was on the list to get cleaned. After I demand that my room get clean, then they sent someone to clean it.