The front desk staff are friendly and responsible. We are particularly grateful to Bhuvi for her effort to accommodate our request.
DUOZHE
4 晚家庭旅行
8/10
YIDING
5 晚行程
10/10
地點很好,早餐很好
SSUCHIANGMR
14 晚家庭旅行
10/10
HOI NI
1 晚行程
6/10
Overall ok. Check in and check out smooth. the Sound Bar service need improvement. We wait about 50 mins to get our wine served.
真实旅客
1 晚家庭旅行
10/10
Great location, great staff, comfortable rooms and well located.
Roger Jay
4 晚商务旅行
10/10
Most enjoyable stay at the Cumberland. Very welcoming welcome, including a room upgrade from double to king. Breakfast was outstanding, including the whole atmosphere in the hotel.
Jim
2 晚行程
10/10
Trip booked for my wife and daughter after exams. Hotel was excellent with a really lovely vibe to it. Excellent breakfast and outstanding location. Delighted.
Derrick
1 晚家庭旅行
10/10
Super sentralt og komfortabelt hotell. Personalet var svært service minded og hyggelig.
真实旅客
4 晚家庭旅行
4/10
This hotel as the potential to be one of the best in London however their little to no organisation and service for a high calibre hotel was awful. The lift situation is a mess. The service is shocking when checking in was told to approach the desk by what look like the manager of reception area/Front of house and then he stated one moment and left the desk to speak to colleagues and wait for another 5 mins before he approached us to check us in. The bar service again was poor waited 15 mins for a drink when the bar was half empty. For the price of the hotel we would expect a higher level of service.
Martyn
2 晚行程
8/10
Breakfast room is far too noisy and the quality of food is quite poor. The coffee is terrible so happy that I could get a better coffee in the Backstage area. Getting drinks and snack backstage was very nice and needed.
Room was good and comfortable and big for London rooms in general. Some things in the room can be a bit cleaner but I guess that is because cleaning staff don’t use and see the same things as the guest. Such as inside of the bathroom door while sitting on the toilet.
Susanne
3 晚家庭旅行
8/10
Ragnhild
3 晚家庭旅行
10/10
Anna
2 晚行程
8/10
Ernesto
2 晚行程
8/10
Excelente localización para negocios o turismo, buen precio
Angel
4 晚商务旅行
10/10
Flott hotell med sentral beliggenhet
eirik
3 晚行程
10/10
Fantastisk beliggenhet og høy standard. Enkel tilgang til offentlig transport. Rett ved Oxford street og mange handlemuligheter. Flott rom.
真实旅客
3 晚家庭旅行
10/10
La chambre est spacieuse et propre. Proche de l’entrée/sortie autoroute.
Joelle
2 晚行程
8/10
Excellent location at the top of Marble Arch.
Breakfast choice was good but it felt too tightly packed. Recommend getting a Costa from the ground floor and bringing to breakfast.
Band and DJ were excellent.
Rooms cosy. We upgraded from standard double and tbh not sure of the difference.
Would I recommend YES.
Kim
1 晚行程
10/10
Everything was excellent!! The hotel has very nice big rooms, the concierge was very knowledgeable, friendly and helpful. It is located near a lot of fantastic shops and department stores.
真实旅客
8 晚家庭旅行
10/10
Stayed in classic double which was great and bed was comfortable.
真实旅客
1 晚行程
8/10
Gute Lage Ecke Hyde Park / Marble Arch.
Hotel ist groß, Personal freundlich.
Aber das ein oder andere im Zimmer war nicht optimal gewartet. Zimmer auch mal vergessen zu reinigen.