The front desk guy was not really for customer satisfaction. My husband and I booked for a regular room with the option of 2single or one king bed, he insisted to put us on 2 single bed in spite of my request for a king bed saying their hotel is fully book. Did not even tell us if we could wait since we arrive early.
Remelyn
Remelyn,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 7 日
Andrew Bon
Andrew Bon,1 晚商务旅行
Hotels.com真实住客点评
6/10 好
2025 年 2 月 22 日
Only average
Stains on fitted sheet and comforter. For the duration of our stay there, the sheets and pillow cases were never replaced even though we specifically told the front desk staff. Not particularly satisfied with our overall stay in this hotel.
真实旅客
6 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 21 日
excellent
Rossana
Rossana,2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 2 月 19 日
Anders
Anders,4 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 2 月 18 日
Emily
Emily,1 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 2 月 9 日
convenient hotel
staff were friendly and accomodating. place is very convenient to shops and restaurants.
Ma S
Ma S,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 2 月 7 日
Good
Adolfo
Adolfo,18 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 2 月 6 日
Meh! There are better places in Iloilo!
The staff is friendly, the breakfast is great, and the location is so convenient! The room is so-so with the twin beds seem tinier than usual. One night, there was a party going on all night in the room next door; we called several times to complain about the party noise but nothing was done. There were at least 12 people in the room partying, screaming, but management did not do anything. The water in the shower smells horrible. I wonder where their water is coming from
David
David,4 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 1 日
Christian S.
Christian S.,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 1 日
zeny
zeny,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 30 日
I like the fact that it's close to the mall but most of all the customer service is superb. We stayed in a suite and it's really worth the money we paid. Will surely come back .
helen
helen,1 晚家庭旅行
Expedia真实住客点评
2/10 很差
2025 年 1 月 28 日
All of my requests for the sink drain to be unblocked were ignored. The water supply of complimentary water was difficult, no carafe in the room like the instructions said. The water dispenser by the lifts ran out of water. The food is terrible, I spent almost 8000 pesos on food in two days, the food was cold and overcooked, the pasta was cooked in oil not water and was disgustingly greasy.
The staff at reception didn't care about my complaints, and on checking out the reception even gave me a QR code to complain to.
Avoid this hotel
Des
Des,2 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 28 日
joyce
joyce,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 28 日
Breakfast could be better. Towels were very thin. One time the elevator was taking a long time so we decided to use the stairs to go down. Doors were locked. I notified front desk.
Despite all these, they have the most amazing staff. From security personnel, restaurant staff, housekeeping and front desk, they are all very helpful. Always willing to help. The room was always clean. Everyone was so accommodating. I would definitely stay here again.
Maria
Maria,5 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 27 日
Staff are accommodating, friendly, and attentive to their customer's beeds.
Mary
Mary,2 晚行程
Expedia真实住客点评
6/10 好
2025 年 1 月 26 日
For a 6k per night. There is no free breakfast. Ani restaurants very slow service.
LYNN
LYNN,2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 1 月 25 日
Rekommenderas!
Ett av de bästa hotellen i Iloilo. Gångväg under tak 3 minuter till gallerian SM City. Fräscht och allt fungerade bra.
Anders
Anders,4 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 1 月 25 日
It was okay
Jan Michael Renz
Jan Michael Renz,2 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 21 日
Close to SM city
Oscar
Oscar,1 晚结伴旅行
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 18 日
The staff is superb and shopping is easy because it’s connected to SM mall.