I booked this hotel and specifically the "Exe utive Level" room because of the access to the Club Lounge . It was advertised as serving a breakfast and evening hors d'oeuvres as well as bar service . Upon check-in , I was informed that all food and drink options were only available in the restaurant in the lobby area. I was given vouchers for the breakfast buffet which in all fairness was quite decent . They also had some food in the evening which was mediocre at best. Egg rolls and noodles one night , Meatballs , pizza and canneloni the next night . A Manhattan cost me $20 !! I've been in lounges at several hotels and enjoy the upgraded experience and willing to pay for it , which I did . Although the lounge was accessible to me , there was nothing there other than some soft drinks , a few snack items and a coffee machine . It was essentially deserted . Blaming it on Covid is getting a little thin this far out from the actual pandemic . Sheraton Ottawa badly needs to update their information to accurately reflect what guests can expect and then let them decide if it's worth paying extra or not .