Unfortunately we had a terrible stay here and only stayed 2 of our 4 booked nights. They were undergoing incredibly noisy renovations which started at 7am and went of most of the day.
They are also incredibly understaffed with the general manager working front desk at all hours. After the second day of drilling we came down at 7am (along with several other guests) to ask if the drilling could stop we were told it was a 3rd party contractor and there was nothing they could do. After being told we had been made aware of this at check in (which we hadn't) we were finally offered to move to another hotel. We were then charged for the remaining 2 nights at the new hotel and have been struggling to get money back from the Sheraton but have eventually been offered credit on Hotels.com.
Claire
Claire,4 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 5 月 18 日
Hammer drill hell
Unfortunately the hotel was under renovation-scheduled to be complete by May 1-it was still underway on May 9-10. Hammer drilling commenced at 7:20 AM and continued for 12 hours!!
We were given some compensation after we spoke with the staff, but MOST unfortunate for us -as we hoped to rest after a long travel day.
Robert
Robert,2 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 5 月 12 日
HOTEL cancelled hours before arrival.
This hotel CANCELLED our reservation just a couple hours before we arrived in Juneau, via EMAIL. They didn't even have the decency to call us. We were already in Seattle airport about to board our flight to Junaeu when I happened to see the email about the cancellation. When I called the hotel to ask about the cancellation and if they were rebooking us elsewhere they replied "we're going to let you take care of that." They did not help us find another hotel - just left us stranded with nowhere to stay and scrambling for a room that night.
When we arrived in Juneau we went to the hotel and it's clear they are under serious renovations. There are entire floors in disarray, furniture stacked against windows on several floors. Another guest in our group stayed there and said it was horrible with drilling on opposite walls of her room at all hours, dust everywhere and a mess. This hotel should close to finish renovations and reopen when they're ready to accept reservations again.
Katherine
Katherine,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 5 日
Finnah
Finnah,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 20 日
Nice stay, comfy bed and pillows. Advertised a Mountain View and my view was of old dilapidated buildings, trash all down the hillside. And windows in the buildings that stared right into my hotel window. I kept my curtains closed the whole time! False advertising. It also advertised a pub, which had closed. Wanted a restaurant onsite. Also false advertising. Staff was very nice.
Debra
Debra,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 13 日
Dane
Dane,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 3 月 5 日
centrally located
alexander
alexander,1 晚行程
Expedia真实住客点评
8/10 很好
2025 年 2 月 17 日
Kevin
Kevin,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 30 日
Jacob
Jacob,2 晚行程
Orbitz真实住客点评
10/10 绝佳
2025 年 1 月 29 日
Great View!
Michael
Michael,3 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 27 日
Perfect Juneau hotel. Upscale, clean and tidy, friendly helpful staff, and very close to shopping and local attractions. Will definitely stay again next time I’m in Juneau.
Mark Todd
Mark Todd,3 晚行程
Expedia真实住客点评
6/10 好
2025 年 1 月 17 日
Mark G
Mark G,4 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 1 月 3 日
Billy
Billy,1 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 12 月 26 日
Best of all worlds
A new, modern place to stay nestled between downtown Juno and the waterfront. The rooms are spacious, clean, and provide all of the amenities you'll need for your business or personal trip. Bright and clean bathrooms with excellent showers. Very friendly front desk staff. And a workout room with just enough equipment to make you sweat, whether you're a gym rat or occasional sweater. Great neighborhood with many of the best Juneau attractions within walking distance.
Chris
Chris,3 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2024 年 11 月 2 日
Great location. Short walk to anywhere downtown. Friendly staff. Clean hotel.
George
George,4 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 10 月 29 日
Great part of town and friendly people
Kevin
Kevin,2 晚商务旅行
Expedia真实住客点评
8/10 很好
2024 年 10 月 29 日
Older hotel centrally located. Easy walking distance to restaurants and shopping, tram and other tourist activities. Very friendly staff. Hotel was clean and comfortable. Views were great facing the inlet.
Craig
Craig,5 晚结伴旅行
Expedia真实住客点评
10/10 绝佳
2024 年 10 月 13 日
Samuel
Samuel,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2024 年 10 月 12 日
Anna Marie
Anna Marie,2 晚行程
Expedia真实住客点评
8/10 很好
2024 年 9 月 15 日
Paul
Paul,2 晚行程
Expedia真实住客点评
8/10 很好
2024 年 9 月 10 日
The reason I gave a 4 overall rating is because a hotel this nice should provide shuttle service to/from the airport.
Joe
Joe,2 晚浪漫旅行
Expedia真实住客点评
4/10 尚可
2024 年 9 月 6 日
Two star hotel with five star price
michael
michael,1 晚行程
Expedia真实住客点评
6/10 好
2024 年 9 月 2 日
Tamara Jill
Tamara Jill,8 晚行程
Expedia真实住客点评
4/10 尚可
2024 年 9 月 2 日
The view and the location are the only positives of this hotel.
What the photos don’t show is how dated this place is or that it smells like musty old carpet and stale smoke that they attempt to cover up with overly strong plug ins in the hallways. It smells like a smoker with too much perfume.
The bed was too soft for two people to share. I spent the whole night tipped sideways like sharing an air mattress with a heavier person. Pillows are lumpy when you lay down and flat as a pancake by morning.
When I booked this place there was a restaurant advertised but no such thing when we checked in. The room was mostly clean but there was quite a bit of hair in the corners when we checked in. On our last morning the cleaning lady barged right into our room without knocking, several hours before our checkout time.
Front desk staff was polite when we checked in but on second night the front desk girl was eating takeout with her friends at the tables in the lobby when we stopped by to buy bottled waters. This is not the kind of facility or service I would expect from Marriott or Sheraton. In fact for the same $500/night we stayed in much nicer hotels on the Vegas strip.
I get that Juneau is remote and a tourist town but this is ridiculous. We would not stay here again.