The customer service has turned out to be horrible. There was a mix up in the dates for the reservation. It was off by one day and needed to be modified. I did not cancel my stay a modification was made for the dates. So I am being charged $369.24 cancellation for the stay even though I didn’t cancel. I was advised the modification could be made when I called and would not be charged a cancelation fee. I am at a complete loss, there is zero understanding, empathy for the situation.
真实旅客
1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 19 日
Jonathan
Jonathan,2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 2 月 16 日
Lacy
Lacy,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 2 月 16 日
Good stay
Nice hotel, lots of amenities on lobby and surrounding area. Beds a little former than I like. Rooms clean and easy to get around hotel and conference area.
Lacy
Lacy,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 16 日
Jody
Jody,2 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 21 日
Patty
Patty,2 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 12 日
Excelente
Edwing
Edwing,3 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 11 日
真实旅客
1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 1 月 10 日
Está bien
Ivan
Ivan,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 10 日
Decent
Nathaniel
Nathaniel,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 9 日
Los cuartos están limpios y divinos
Angélica
Angélica,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 5 日
Yael I
Yael I,1 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 1 月 5 日
Heather
Heather,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 1 月 3 日
Anjali
Anjali,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 3 日
Amber
Amber,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 2 日
Kimmie
Kimmie,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 2 日
Jonathan
Jonathan,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 2 日
Hector
Hector,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 2 日
It was beautiful and more than we expected!
Paula
Paula,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 1 月 1 日
This is the second new years I stay at the Sheraton and will likely be my last. We checked in and the room key stated we would be in room 794. After over 30min of trying to find a non exist room, we learn it should have been 724. The bed was hard and the sheets/towels were rough so if you value that, this is not a good hotel to sleep in. We check out and our bill is charging us $64 for valet parking. I asked the person checking us out why it was $64 as Expedia notes $59. She said it changed like 2 months ago and the website is not updated. Its only a $5 difference, but its about the principal of what you advertise and there was no intention in making it right. Afterwards, I review my bill and its further charging us $54 dollars at the 19th Commons Bar. I had to go back as it also was not accurate based on the bill I signed. The last person that helped me was at least helpful and removed the charge after looking further into it. Look at your bill closely after check out!
Carolyn
Carolyn,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 1 日
Bringing in 2025
New Years Eve! Amazing stay. Some road construction at the entrance which makes check-in process challenging but staff was very welcoming. I would stay here again definitely!