The customer service has turned out to be horrible. There was a mix up in the dates for the reservation. It was off by one day and needed to be modified. I did not cancel my stay a modification was made for the dates. So I am being charged $369.24 cancellation for the stay even though I didn’t cancel. I was advised the modification could be made when I called and would not be charged a cancelation fee. I am at a complete loss, there is zero understanding, empathy for the situation.
真实旅客
1 晚家庭旅行
10/10
Ashley
2 晚行程
10/10
I was there for a conference and now will always be staying at this hotel when i am in town.
Georgia
4 晚商务旅行
10/10
Jonathan
2 晚家庭旅行
8/10
Alexandra
3 晚行程
10/10
It was very clean, it had a lot of areas for seating in the lobby, which was great as we were there for a dance competition. There were also a lot of great options for food in the hotel and nearby.
Stephanie
2 晚结伴旅行
8/10
Lacy
1 晚家庭旅行
8/10
Nice hotel, lots of amenities on lobby and surrounding area. Beds a little former than I like. Rooms clean and easy to get around hotel and conference area.
Lacy
1 晚家庭旅行
10/10
Jody
2 晚结伴旅行
8/10
Big hotel with lots going on. Food was excellent and staff on top of things.