As a Hilton Silver Member, I usually expect a certain level of service and comfort when staying at a DoubleTree property—but unfortunately, this visit was quite disappointing.
Check-in took about 45 minutes, which was frustrating after a long day of travel. When we finally got to our first room, we discovered the air conditioning wasn’t working. Around midnight, we were moved to another room—only to find out that the AC in that room was also not working.
It wasn’t until 3 a.m. that we were finally moved to a third room where the air conditioning actually functioned properly. By then, we were beyond exhausted, and our entire night had been disrupted.
To be fair, the hotel itself was clean and well-kept, but the multiple room changes and lack of working AC in two rooms made this a very stressful and uncomfortable experience. I’ve come to trust Hilton properties to deliver consistent quality, but this time, they truly let me down.
I hope management takes this feedback seriously to ensure a better experience for future guests—especially for loyal members who expect more.