Excellent customer service
Nice rooms
Love the pool!
Lori
3 晚家庭旅行
10/10
Kristi
2 晚行程
8/10
Tiffany
2 晚行程
4/10
So many things were uncomfortable.
First off this hotel is a 4.5 star hotel. We waited in line for 30+ minutes to check in. Holding heavy bags. Thankfully we got there before the rush because it was longer about 15 mins after we joined the line. They had 2 staff members checking people in. The elevators were small with no air flow. They could fit 6 people max for an 19 floor hotel…there were 3 for each wing. The trash cans everywhere were over flowing with trash. Our room was so hot…we stayed for one night or else I would have taken more initiative to get a better room. No trash bags in the trash cans. No parking unless you want to pay 54$ for valet parking. Might I add the entrance to the hotel was packed with traffic and there were maybe 3 guys running it. This includes directing traffic and parking cars. Over all wouldn’t recommend and won’t be going back.
Angelica
1 晚行程
8/10
Francois
1 晚行程
10/10
Marisol
1 晚行程
4/10
This was my second stay. The first wasn't great, but I like to give second chances. Things can happen beyond anyone's control. First off, I had to take out our trash myself. The room seemed to have been abandoned for some time due to the smell. The carpet definitely needs replacing. For the extra money we paid for an upgrade I expected more. We did not eat at the restaurant because the first time I stayed, my chicken was half raw. So we ordered Uber eats. The location suit our purpose for our trip. The valet did a great job. I guess that's all the kind words I can say.
As per other reviews, it is definitely a hit or miss. We decided to leave early.
真实旅客
3 晚行程
10/10
Jessica
2 晚行程
10/10
We enjoyed everything about our stay!
Kimber
1 晚家庭旅行
2/10
Front desk guy very unhelpful. Will never stay again
真实旅客
1 晚商务旅行
2/10
Room was dated, depressing, and not very clean. The hotel needs to be updated and refreshed
Samantha
2 晚行程
2/10
Steve
1 晚行程
8/10
Elevators are really slow
Raymond
4 晚商务旅行
10/10
Jaclyn
1 晚行程
10/10
Absolument rien à dire. Nous avons été merveilleusement bien accueilli à l’arrivée.
le concierge Philipp est une personne extraordinaire : toujours souriant, de bonheur et de bon conseil. Il a rendu notre séjour très agréable.
Notre chambre avait une magnifique vu sur la ville de Dallas. Juste un petit point sur la salle de bain qui mériterait une rénovation.
Le petit déjeuner Gold au 18 eme étage était merveilleux !
Le petit déjeuner dans le restaurant Pyramid est extrêmement cher: 6$ un café et 12$ un croissant et un pain au chocolat ( certe très bon mais quand même…)
La piscine et la salle de sport sont très appréciables et très bien entretenues.
Encore tous nos remerciements à Philipp.
Séverine
1 晚家庭旅行
10/10
Sarah
1 晚结伴旅行
10/10
Great customer service, staff was extremely friendly and attentive. Room was clean. Had a wonderful stay!!
Hector
1 晚行程
10/10
Terri
1 晚家庭旅行
10/10
Patrick
2 晚商务旅行
10/10
Brian
3 晚家庭旅行
10/10
Daniel
1 晚行程
4/10
I can give the location and friendly staff 5 stars they are great!! Bed was totally uncomfortable and the pillows were as flat as a slice of bread. TV was totally outdated and extremely sluggish. AC barely worked couldn’t cool off enough, we slept on top of the covers and our backs hurt big time. Amazes me the price of this hotel as it needs some serious updating for sure, also there was what appeared to be some mold in the corner of our shower. Not the best stay we have had in Dallas but I’ll praise what was good about it.