We never got to see the property as we could not get access to it. We arranged to check in after midnight and the owner was aware of this. According to him, there should have been a security guard to allow access to the building, but there wasn't. The entrance was very hard to find and after asking various locals at 2am (in the rain) to help, nobody could help either because they didn't know or because they couldn't understand English. When we eventually found it, it was locked and no guard in sight. We knocked several times and tried in vain to phone the owner. We also sent an email and didn't hear from him at all until the following day. We were forced to find alternative accommodation for the duration of our stay. The owner, at first, accepted no responsibility. Only after I mentioned an honest review of events, did he offer a refund. It was short-lived as he changed his mind after being contacted by hotels.com about the matter. He then accused us of been liars and slandered us by saying we're trying to blackmail him. Hotels.com won't admit that failure to access was not our fault. The owner is rude; he took money for a service we were not able to access. Worst of all, he never came back to us to find out where his guests were. He seemed completely disinterested, unaccommodating and was happy to take our money for a service he never bothered to render. As for hotels.com, it seems they were reluctant to confront the owner. They came, they saw and they left...
