Subject: Disappointing Stay – Multiple Issues During My Visit
I recently stayed at your property and unfortunately had several issues that made the experience far below expectations:
1. Undisclosed Parking Fee: I was not informed by the front desk that there would be a $25/day parking fee. This lack of transparency was disappointing and felt deceptive.
2. Parking Garage Access Problems: The parking tickets consistently failed to work when trying to exit the garage. I had to rely on valet staff each time just to leave the premises. This was both inconvenient and frustrating.
3. Water Temperature Issue in Room: There was no access to cold water from either the shower or the bathroom faucet. The water was always extremely hot — making it impossible to take a refreshing shower or even drink from the tap. This is a serious issue and one that significantly impacted my comfort during the stay.
Overall, these problems were unacceptable for the price and reputation of your hotel. I hope steps are taken to address these concerns so future guests don’t experience the same
Bradley
Bradley,3 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 7 月 8 日
Bad Service, Bad Attitude, Bad Amenities.
Check in was fine, but we discovered there were no linens for the roll out sofa bed. We called the desk and they sent linens up. Then we went about out day in Chattanooga. When we came back that evening after 9pm, we discovered there wasn't a mattress in the sofa bed. So we call the front desk and their only offer was for us to switch rooms. We had already unpacked and in for the night. So, I went downstairs to speak the desk folks and they said the manager was away and would be back shortly. I waited and 10 mins later she showed up. I let her know what was going on (she was aware) and she was not nice about it. She said their only offer was to move us to another room. I asked for something in return such as a future comp or a 50% refund on the current room. She said she could only offer to comp our $20 parking bill. I expressed that was not adequate and she - very curtly - said that's all she could do because we booked through a 3rd party. We had to agree to move rooms (it was after 11pm by this time). No one apologized or made any serious attempt to make up for their negligence (no linens or mattress for the sofa bed) and the managers attitude was terrible. We will never visit this hotel again.
Christian
Christian,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 4 日
Jennifer
Jennifer,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 30 日
Uniqua
Uniqua,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 29 日
真实旅客
1 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 29 日
Road trip
Hotel was very clean and comfortable. Great shower which is always a plus.
Christopher
Christopher,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 27 日
Perfect Location
Always a great place to stay in town! A convenient location with a huge parking garage and really nice rooms!
Bray
Bray,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 24 日
Vish
Vish,3 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 15 日
Amber
Amber,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 6 月 14 日
Comfy and very clean
Kevin
Kevin,1 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 6 月 6 日
Rahul
Rahul,1 晚行程
Expedia真实住客点评
4/10 尚可
2025 年 6 月 2 日
Air conditioner didnt work on arrival and had someone come to fix it. It was quickly done andnworked after.The kitchen was not good. Cooks couldnt follow directions.
Gunda
Gunda,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 6 月 1 日
Nelly
Nelly,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 6 月 1 日
Christopher
Christopher,2 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 5 月 28 日
Everything was excellent. From the food to the cleanliness of the hotel.
Sandra
Sandra,4 晚行程
Expedia真实住客点评
8/10 很好
2025 年 5 月 26 日
Takuya
Takuya,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 25 日
I came here with my teenage daughter to see SIX: The Musical and we had a great experience!
Jennifer
Jennifer,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 20 日
Rodrigo
Rodrigo,2 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 5 月 19 日
A/c didn’t work. Way over priced. Compared to what some people paid I got screwed