We were in New York on a very hot and humid day. When we checked into our room we turned the AC on and left the room. When we returned later that evening, the room was just as hot as when we left it. We called the front desk a couple of times and no one answered. We went down to tell the staff about our AC not working and the response was that it was hot out, but they would send someone to look at it. Two men came up quickly to check it out and replaced the air filter. They said that should take care of the problem. The room never cooled down and in fact, got warmer, leaving us to have to go downstairs at 2:00 am to ask about switching rooms because it was too hot. We were not able to switch rooms until the next night, so we packed up our stuff and went to a new room in the afternoon. Our AC in our new room worked well luckily. I was disappointed that we were never comped or given a discount after having to pack, check out and check in again. It was also disappointing to have to continuously ask for assistance when there was a problem, go downstairs to talk with people and for some staff to act as if we didn’t know how to operate a cooling system. Other than this, the experience was okay and met our needs.