The following concerns arose during my stay:
1. Unsanitary Room Conditions:
The room provided after a more than 2 hour delay was unclean and poorly maintained. Blood stained linens, dirty bathroom, foul odor, malfunctioning amenities. These conditions posed a health concern and were far below any acceptable standard for hospitality. ( Ex. Second Hand smoke rising from the room all night. )
2. No On-Site Management or Support:
When attempting to report these issues, I was informed that no manager was available on-site. This lack of immediate assistance left us without resolution and reflected poor oversight and guest support.
3. Inappropriate Behavior Around Children:
During our stay, there were incidents of inappropriate or disturbing behavior occurring in public areas of the hotel, in view of minors, especially my 6 yr old daughter who is now traumatized. This created an unsafe and uncomfortable environment for my family. This is not a friendly family environment as advertised. in hotel property grounds were unreasonably loud and especially due to parties, animals and late-night shady gatherings.
4. Alcohol Service Around Minors:
Alcoholic beverages were being openly served and consumed in areas accessible to children without any separation or supervision. This raises concerns about both safety and potential legal non-compliance. ( Ex. There was a situation in the main pool area where a drunk man offered my daughter a glass of alcohol and slipped on the edge of the pool and